TrustRadius Insights
Click2Magic, a live chat app, has proven to be a valuable tool for users in handling multiple customers simultaneously and ensuring that …
Starting at $18 per month
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What is Click2Magic?
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer…
Recent Reviews
Pricing
ADD-ON
$18
Cloud
per month
PROFESSIONAL
$39
Cloud
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Cloud
Per Seat/Month, Billed Annually.
Entry-level set up fee?
- $39 Per Seat/Month, Billed Annually.Required
For the latest information on pricing, visithttps://www.click2magic.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is Click2Magic?
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.
Click2Magic Features
- Supported: Widget integration- You can integrate the Click2Magic chat widget on your multiple web or mobile websites based on the pricing plan you choose.
- Supported: Agents -Click2Magic lets you add multiple customer support executives for each property or website to handle a wide range of customer queries.
- Supported: Set Permissions -This live web visitor engagement software lets the business owners set special privileges on each agent.
- Supported: Canned Responses- Keep few ready-made responses with you as a canned message to send instant answers to your web-visitors or customers.
- Supported: Widget Customization -You can customize the chat widget to match it to your business requirements. Using the facilities of launch requirements and themes of Click2Magic, you can make it look as per your needs.
- Supported: Categories -Click2Magic allows you to monitor the status of your leads. It also lets you edit or delete the information of the lead status.
Click2Magic Screenshots
Click2Magic Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | All |
| Supported Languages | All |
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Reviews and Ratings
(9)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Click2Magic, a live chat app, has proven to be a valuable tool for users in handling multiple customers simultaneously and ensuring that no calls or queries are missed. Users have praised the maintenance of the app, as they have not experienced any issues with it, even after encountering problems with other chatbots. By installing Click2Magic on their websites, businesses have significantly improved their customer support service. Customer representatives are able to invite and communicate with website visitors in real-time, resulting in faster response times and increased customer satisfaction. This feature has also allowed businesses to be available to customers 24/7, addressing their queries or problems instantly. As a result, users have reported saving time and gaining more customers. Furthermore, Click2Magic's super live chat functionality has played a crucial role in improving sales for businesses. By avoiding wait times and engaging in personalized chats, businesses have captured quality leads and experienced improved conversion rates of up to 40%. Users appreciate the ease of setup and implementation of Click2Magic, enabling them to provide better customer support and improve sales without much effort. The flexibility of adding as many properties as desired has contributed to customer retention and improved conversion rates. Overall, users are satisfied with Click2Magic as it has helped them enhance customer support, increase sales, and retain customers.
Great and Unique App: Multiple users have expressed their satisfaction with the app, describing it as great and unique. They have found it to be beneficial for their company.
Improved Functionality: Many reviewers have stated that the app's functionality is superior to other live chat tools they have used in the past. They appreciate the app's smooth operation and advanced features.
Efficient Customer Support: Users appreciate the app's ability to seamlessly handle multiple customer chats without any issues. The canned responses feature has been praised for providing prompt replies and efficient customer support. Customers find this particularly helpful in resolving queries quickly and effectively.
Limited Integrations: Some users have mentioned that while they appreciate the live chat software's useful features, they feel it could benefit from more integrations with other platforms and tools.
Lack of Customization Options: Several reviewers have expressed their disappointment with the limited customization options available in the software. They would like to have more flexibility to personalize the appearance and functionality according to their specific needs and branding.
Occasional Technical Glitches: A few customers have reported experiencing occasional technical glitches while using the live chat app. These issues include slow loading times, chat disruptions, or even system crashes. While these incidents are not frequent, they can still cause inconvenience for some users.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
July 01, 2022
We have improved our response time!
Score 9 out of 10
Vetted Review
Verified User
We have been using this live chat app to improve our customer support service. After installing this live chat software to our website, our customer support representatives are able to invite and communicate with website visitors in real-time and respond to their queries on time. Our fast response time has improved customer satisfaction. We would like to continue with this live chat software.
- Proactive and real-time chat
- Quick response time
- Great at engineering website visitors and converting them into customers.
- Detailed insights
- Simple dashboard
- Chat transcripts
- Canned responses
- CRM integration
- AI-powered analytics
- Improved response time
- Improved customer satisfaction
- improved brand credibility.
- Improved ROI
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
90
Sales