ClickDimensions

ClickDimensions

Score 5.0 out of 10
ClickDimensions

Overview

What is ClickDimensions?

ClickDimensions is an email marketing and marketing automation platform for Microsoft Dynamics CRM. Features include email marketing, web tracking, lead scoring, social discovery, campaign tracking, and form capture.
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Recent Reviews

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Popular Features

View all 26 features
  • Email deliverability reporting (18)
    4.5
    45%
  • Dynamic content (10)
    3.9
    39%
  • Landing pages (10)
    1.6
    16%
  • Ability to test dynamic content (10)
    1.4
    14%

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Pricing

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N/A
Unavailable

What is ClickDimensions?

ClickDimensions is an email marketing and marketing automation platform for Microsoft Dynamics CRM. Features include email marketing, web tracking, lead scoring, social discovery, campaign tracking, and form capture.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

2 people want pricing too

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Keap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns and track results.

3.8Avg 7.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

4.7Avg 7.6

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

2.5Avg 7.5

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

5.5Avg 7.4

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

2.6Avg 7.4

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

4.4Avg 7.4
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Product Details

What is ClickDimensions?

ClickDimensions is a marketing solution for Microsoft Dynamics, made exclusively for and natively built within Dynamics CRM. ClickDimensions combines multi-channel marketing automation technology, a marketing dashboard for deeper insights into marketing results and revenue impact, and a full range of marketing services designed to ensure success for marketers at organizations that use Dynamics 365.

ClickDimensions Screenshots

Screenshot of Create email templates inside Dynamics CRM with our drag and drop email editorScreenshot of Collect contact and lead data through web forms and landing pagesScreenshot of Build multi-channel, automated campaigns using an easy drag and drop interfaceScreenshot of View your marketing performance at a glance right inside DynamicsScreenshot of Use reporting to accurately measure your sales and marketing campaigns

ClickDimensions Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ClickDimensions is an email marketing and marketing automation platform for Microsoft Dynamics CRM. Features include email marketing, web tracking, lead scoring, social discovery, campaign tracking, and form capture.

Adobe Marketo Engage, Act-On Software, and HubSpot Marketing Hub are common alternatives for ClickDimensions.

Reviewers rate Social sharing and campaigns highest, with a score of 8.

The most common users of ClickDimensions are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
February 12, 2020

Basic - But Not Stable

Score 1 out of 10
Vetted Review
Verified User
We used the mass email marketing, event participations and webinar surveys, forms and landing pages, and campaign automation. It is very convenient to have this integrated with Dynamics 365 and we wrote many workflows to further share information between the two. We also used the script on our website to track visits and page views.
  • Integration with Dynamics 365.
  • Email editor options, including HTML and Free Form.
  • Support - Tier 1 is inadequately trained, and other tiers are inadequately staffed.
  • Product maturity - The product is not stable and consistent.
If you have basic marketing needs this product may work well for you. However, we do not recommend that you choose this product based on the integration with Dynamics 365 as the statistics, the performance, the stability, and consistency will negate the benefits of integration. It performs basic functions and provides many features but other software that performs the same functions is cheaper, especially when you experience intermittent data loss.
  • We experienced data loss on multiple occasions from forms on our website, which impacted webinar attendance and possibly other communications we may not be aware of.
  • Email statistics were not reliable, and these are the foundation of marketing.
Email & Online Marketing (8)
65%
6.5
WYSIWYG email editor
70%
7.0
Dynamic content
70%
7.0
Ability to test dynamic content
80%
8.0
Landing pages
50%
5.0
A/B testing
80%
8.0
Mobile optimization
70%
7.0
Email deliverability reporting
30%
3.0
Triggered drip sequences
70%
7.0
Lead Management (3)
36.666666666666664%
3.7
Lead nurturing
30%
3.0
Lead scoring and grading
50%
5.0
Data quality management
30%
3.0
Campaign Management
N/A
N/A
Social Media Marketing (2)
55%
5.5
Social sharing and campaigns
80%
8.0
Social profile integration
30%
3.0
Reporting & Analytics
N/A
N/A
Platform & Infrastructure (2)
80%
8.0
Customizability
70%
7.0
Integration with Microsoft Dynamics CRM
90%
9.0
We selected ClickDimensions because it integrates with Dynamics 365. We previously used iContact, Survey Monkey, Outlook functionality, and Google Analytics. We went back to all of these after severing ties with ClickDimensions for our company. We continue to support ClickDimensions for some of our clients. We have created a comparison of 15+ email mass marketing tools and will be using this to select our next product.
Yes
It came with the package. The training videos onsite are pretty good. They have a blog and you can find answers there, but they rarely clean out old articles and so you have to be careful that you choose the latest articles or you may get a wrong answer. They have certifications available so you can do a deeper dive. The University icon is available from Campaign Automations which is convenient. But regular support is dismal. It is email support, but if you push you can set up a phone call or WebEx support session.
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Yes
We worked with higher tier support for over a year to get their Email Statistics accurate and complete. Last we heard there were some defects created but we never heard if they were ever resolved. We learned to take their statistics with a grain of salt. When you run reports and compare them to Google Analytics nothing will match.
  • Email Editor.
  • Forms Editor.
Yes, but I don't use it
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Score 8 out of 10
Vetted Review
Verified User
ClickDimensions is centrally used by the marketing department at our company. They primarily use the Email Marketing features for newsletters, email blasts, etc. Our company also provides consulting services - including CRM solutions - so we have multiple clients that have implemented the technology to integrate with their Microsoft Dynamics CRM environments.
  • Email Sends.
  • Nurture Campaigns.
  • Web Tracking.
  • Integration with CRM is not flawless.
  • All data cannot migrate to other environments.
  • Technical support response time.
ClickDimensions is well suited for companies of all sizes that need to reach an audience of all sizes. It would be less appropriate for companies that do not have firm marketing initiatives.
  • Web activity tracking.
  • Maintaining contact with leads and current customers.
Email & Online Marketing (9)
73.33333333333333%
7.3
WYSIWYG email editor
70%
7.0
Dynamic content
70%
7.0
Ability to test dynamic content
80%
8.0
Landing pages
70%
7.0
A/B testing
70%
7.0
Mobile optimization
50%
5.0
Email deliverability reporting
100%
10.0
List management
90%
9.0
Triggered drip sequences
60%
6.0
Lead Management (4)
77.5%
7.8
Lead nurturing
80%
8.0
Lead scoring and grading
80%
8.0
Data quality management
70%
7.0
Automated sales alerts and tasks
80%
8.0
Campaign Management (2)
55%
5.5
Calendaring
40%
4.0
Event/webinar marketing
70%
7.0
Social Media Marketing (2)
55%
5.5
Social sharing and campaigns
60%
6.0
Social profile integration
50%
5.0
Reporting & Analytics (3)
66.66666666666667%
6.7
Dashboards
70%
7.0
Standard reports
70%
7.0
Custom reports
60%
6.0
Platform & Infrastructure (6)
51.66666666666667%
5.2
API
50%
5.0
Role-based workflow & approvals
80%
8.0
Customizability
80%
8.0
Integration with Salesforce.com
10%
1.0
Integration with Microsoft Dynamics CRM
80%
8.0
Integration with SugarCRM
10%
1.0
Microsoft Dynamics Marketing
Yes
Enterprise level subscription
General usage, training, etc. has phenomenal support. When technical problems occur, resolutions have been harder to come by.
ClickDimensions provides a phone number directly to their support team. This feature is advantageous when quick questions need to be answered or any kind of emergency arises.
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