Well worth using Clicktools!
December 11, 2015

Well worth using Clicktools!

Richard Reiter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Clicktools

Clicktools is being used for:

  • Post support issue (closed-case) follow-up.
  • Tracking C-Sat and ways to improve our service.
  • Initial kickoff
  • integration with Salesforce
  • Customer Support
  • Interface for building the survey and going back to modify it was a bit daunting for a very inexperienced user; I thought it could be made less complex (note, I did not do all of the training, so perhaps that is the problem).
  • We've been able to coach some of our reps to provide better service, and our clients are much happier to see the responses we receive.
Our Salesforce admin pushed for Clicktools for the quality of the integration capabilities.
Clicktools runs really well once set up - reliable, no issues, and we have it sending data back to Salesforce so the survey responses get linked back to the case (and therefore the rep) which initiated the survey.

Clicktools Feature Ratings

Survey templates
Not Rated
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
Question design help
Not Rated
Multiple question types
Survey logic flexibility
Response tracking
Not Rated
Data export
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Not Rated