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Clicktools

Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

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Product Demos

westbrook partner demo Clicktools.mp4

YouTube

Clicktools - Customer Feedback Integrated with CRM

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3
Avg 8.0

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9
Avg 8.7

Survey Distribution

Features related to the distribution of surveys.

9
Avg 8.2
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Product Details

What is Clicktools?

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, PG Forsta HX Platform, and InMoment XI Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

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(1-5 of 23)

Clicktools - 5*

Rating: 9 out of 10
April 04, 2019
RH
Vetted Review
Verified User
Clicktools
2 years of experience
In the past we have used Survey Monkey to complete internal surveys, the difference and reason Clicktools have been used going forward is because the ease and reporting that is within is much better and the ability to embed into Salesforce-specific scripts for specific account basis is much more efficient.

Gets the job done, but the interface needs help

Rating: 6 out of 10
May 01, 2018
JH
Vetted Review
Verified User
Clicktools
1 year of experience
Generally, I prefer simpler tools like SurveyMonkey and even Google Forms because those are the type of surveys I typically need. ClickTools gets the job done, and as you become more familiar with the tool, you can rip out surveys much quicker. Steep learning curve with more complex tools. A redesign to fall in with generally accepted best practice would do a LOT to improve my perception of the tool

Our go-to tool

Rating: 8 out of 10
December 15, 2015
LM
Vetted Review
Verified User
Clicktools
4 years of experience
Secure, integrated with Salesforce and allows for better graphics that can be presented to customers. It produces a valuable tool for our sales team by collecting data and turning it into something that is comprehensive and easy to navigate and fun to look at, vs numbers and data gathered onto a sheet.

Clicktools helps us deliver a Customer Experience second to none

Rating: 10 out of 10
December 04, 2015
KM
Vetted Review
Verified User
Clicktools
1 year of experience
We used to use a paid version of SurveyMonkey - the two products really don't compare. We had difficulty with logic and syncing the answers within our CRM system. We no longer have this problem.

Engaging Surveys, and a Direct Salesforce Integration? Yes Please!

Rating: 9 out of 10
December 11, 2015
JV
Vetted Review
Verified User
Clicktools
2 years of experience
SurveyMonkey and Wufoo are quite simple in their approach. They do allow a quick way to create forms, but Clicktools integration into Salesforce is what sets them apart. There's no third party tools and plugins to make this happen like the other vendors. A direct connection between Clicktools and Salesforce? That's a no brainer for me.
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