Skip to main content
TrustRadius
Clicktools

Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…

Read more

Learn from top reviewers

Clicktools - 5*

Rating: 9 out of 10
April 4, 2019
IncentivizedVetted ReviewVerified User
Clicktools is currently used Europe-wide within Coca Cola European Partners but for GB we currently use if for generating survey questionnaires that are then linked to specifi...
Continue reading
Rebecca Hunt
Analyst - Manufacturing
Professional
Coca-Cola European Partners
Clicktools2 years of experience

Gets the job done, but the interface needs help

Rating: 6 out of 10
May 1, 2018
IncentivizedVetted ReviewVerified User
We primarily use it for internal surveys, specifically from within Salesforce, getting feedback on the quality of our departments' work and to rank the projects other teams wo...
Continue reading
Joshua Henke
Analyst - Information Technology
Senior Netsuite Architect / Developer
Q2ebanking
Clicktools1 year of experience

I heart Clicktools

Rating: 9 out of 10
December 23, 2015
Vetted ReviewVerified User
We use it to deploy performance reviews and assessment to external partners and members. It is primarily managed and used by our evaluations department and allows us to store ...
Continue reading
Sofia Angelo
Employee - Other
AmeriCorps Coordinator
Student Conservation Association
Clicktools1 year of experience

Our go-to tool

Rating: 8 out of 10
December 15, 2015
IncentivizedVetted ReviewVerified User
It is being used by one lead in each region. It allows us to collect comprehensive data from our customers and use it as a tool to demonstrate the effectiveness of our trainin...
Continue reading
Lauren Maunder
Employee - Corporate
Sr. Training Operations Specialist
Salesforce
Clicktools4 years of experience

Clicktools - Clicks not Code

Rating: 10 out of 10
December 11, 2015
IncentivizedVetted ReviewVerified User
Clicktools is used by our customer support department to send satisfaction surveys to our customers at the close of a support ticket. It is used by our professional services d...
Continue reading
Verified user
Team Lead
Clicktools4 years of experience

Well worth using Clicktools!

Rating: 9 out of 10
December 11, 2015
IncentivizedVetted ReviewVerified User
Clicktools is being used for: Post support issue (closed-case) follow-up.Tracking C-Sat and ways to improve our service.
Continue reading
Richard Reiter
Director - Engineering
Director Technical Support
ERT (previously PHT Corporation)
Clicktools1 year of experience

Engaging Surveys, and a Direct Salesforce Integration? Yes Please!

Rating: 9 out of 10
December 11, 2015
IncentivizedVetted ReviewVerified User
MindTouch utilizes ClickTools to track extremely valuable survey data provided as a result of a successful Support case close. Once we have the survey data, we leverage ClickT...
Continue reading
James Valent
Director - Customer Service
Support Director
MindTouch
Clicktools2 years of experience

Best survey app integrated with Salesforce

Rating: 7 out of 10
December 10, 2015
IncentivizedVetted ReviewVerified User
Clicktools is used across the whole organization to collect our clients and other stakeholders' feedback on our services, conduct internal staff surveys, and gather benchmarki...
Continue reading
Verified user
Director
Clicktools3 years of experience

If you use Salesforce, you must consider Clicktools for all types of surveys

Rating: 10 out of 10
December 7, 2015
IncentivizedVetted ReviewVerified User
Clicktools is being used by marketing on behalf of the organization. We use Clicktools for gathering customer satisfaction.
Continue reading
Verified user
Account Manager
Clicktools2 years of experience

Salesforce Automation!

Rating: 10 out of 10
December 7, 2015
IncentivizedVetted ReviewVerified User
I use Clicktools to run my business. I recruit participants for paid use research. I use surveys to help me screen and select candidates. I also have it tied to my Salesforce ...
Continue reading
Kimberly Devane
Vice-President - Other
Founder & Managing Director
Entrust Research & Recruiting, LLC
Clicktools2 years of experience

ClickTools + Salesforce = :-)

Rating: 7 out of 10
December 5, 2015
IncentivizedVetted ReviewVerified User
Clicktools is utilized as an app within our Salesforce.com org and is being used by marketing, customer satisfaction, sales, professional services and training.We have used Cl...
Continue reading
Gary Fusco
Manager - Marketing
Marketing Operations Manager
Recommind
Clicktools3 years of experience

Clicktools OnBoarding Process Great

Rating: 10 out of 10
December 4, 2015
IncentivizedVetted ReviewVerified User
Clicktools was bought by our technical support team in North America but it is also used in our European tech support team. We are using this to determine if we are hitting ou...
Continue reading
Verified user
Administrator
Clicktools1 year of experience

Clicktools helps us deliver a Customer Experience second to none

Rating: 10 out of 10
December 4, 2015
IncentivizedVetted ReviewVerified User
iCIMS uses Clicktools across the entire organization to streamline the survey process. From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfacti...
Continue reading
Katie Meeker
Manager - Marketing
Senior Customer Marketing Manager
iCIMS
Clicktools1 year of experience

Clicktools helps us support a global complex business and understand our customers

Rating: 9 out of 10
December 3, 2015
IncentivizedVetted Review
Clicktools is currently being used across three of our main corporate brands, one globally and the other two across multiple countries. Over time we will continue to introduce...
Continue reading
Verified user
Project Manager
Clicktools2 years of experience

Using ClickTools with Salesforce at Fight CRC

Rating: 9 out of 10
December 2, 2015
IncentivizedVetted ReviewVerified User
We are using Clicktools for surveys that are triggered when certain events or services are selected. We also use Clicktools as a primary contact intake form that integrates wi...
Continue reading
Michael Sola
Administrator - Other
Executive Vice President
Fight Colorectal Cancer
Clicktools4 years of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
Clicktools

Clicktools

N/A
Unavailable

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

8 people also want pricing

Alternatives Pricing

Qualtrics

Qualtrics

$1,500
per user/per year
What is Qualtrics?

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

Act-On

Act-On

$900
per month (starts at 2,500 active contacts)
What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

Return to navigation

Product Demos

westbrook partner demo Clicktools.mp4

YouTube

Clicktools - Customer Feedback Integrated with CRM

YouTube
Return to navigation

Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3
Avg 7.9

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9
Avg 8.6

Survey Distribution

Features related to the distribution of surveys.

9
Avg 8.2
Return to navigation

Product Details

What is Clicktools?

Clicktools Video

Clicktools Overview

Clicktools Competitors

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, PG Forsta HX Platform, and InMoment XI Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(42)

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why

Clicktools - 5*

Rating: 9 out of 10
Incentivized
April 04, 2019
RH
Rebecca Hunt
Professional
Coca-Cola European Partners (Consumer Goods, 1001-5000 employees)
Vetted Review
Verified User
Clicktools
2 years of experience
View profile
Alternatives Considered
In the past we have used Survey Monkey to complete internal surveys, the difference and reason Clicktools have been used going forward is because the ease and reporting that is within is much better and the ability to embed into Salesforce-specific scripts for specific account basis is much more efficient.

Gets the job done, but the interface needs help

Rating: 6 out of 10
Incentivized
May 01, 2018
JH
Joshua Henke
Senior Netsuite Architect / Developer
Q2ebanking (Financial Services, 501-1000 employees)
Vetted Review
Verified User
Clicktools
1 year of experience
View profile
Alternatives Considered
Generally, I prefer simpler tools like SurveyMonkey and even Google Forms because those are the type of surveys I typically need. ClickTools gets the job done, and as you become more familiar with the tool, you can rip out surveys much quicker. Steep learning curve with more complex tools. A redesign to fall in with generally accepted best practice would do a LOT to improve my perception of the tool

I heart Clicktools

Rating: 9 out of 10
December 23, 2015
SA
Sofia Angelo
AmeriCorps Coordinator
Student Conservation Association (Environmental Services, 201-500 employees)
Vetted Review
Verified User
Clicktools
1 year of experience
Alternatives Considered
We have used survey monkey in the past, but use click tools for it's ability to sync with salesforce

Our go-to tool

Rating: 8 out of 10
Incentivized
December 15, 2015
LM
Lauren Maunder
Sr. Training Operations Specialist
Salesforce (Internet, 10,001+ employees)
Vetted Review
Verified User
Clicktools
4 years of experience
View profile
Alternatives Considered
Secure, integrated with Salesforce and allows for better graphics that can be presented to customers. It produces a valuable tool for our sales team by collecting data and turning it into something that is comprehensive and easy to navigate and fun to look at, vs numbers and data gathered onto a sheet.

Engaging Surveys, and a Direct Salesforce Integration? Yes Please!

Rating: 9 out of 10
Incentivized
December 11, 2015
JV
James Valent
Support Director
MindTouch (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
Clicktools
2 years of experience
View profile
Alternatives Considered
SurveyMonkey and Wufoo are quite simple in their approach. They do allow a quick way to create forms, but Clicktools integration into Salesforce is what sets them apart. There's no third party tools and plugins to make this happen like the other vendors. A direct connection between Clicktools and Salesforce? That's a no brainer for me.

Best survey app integrated with Salesforce

Rating: 7 out of 10
Incentivized
December 10, 2015
Verified User
Vetted Review
Verified User
Clicktools
3 years of experience
Alternatives Considered
We have used SurveyMonkey and SurveyGizmo, before switching to Clicktools. I would say all the systems were quite comparable in their survey collection, basic data visualization capabilities (at least 3 years ago). The reason we switched to Clicktools was to integrate survey data with our Salesforce records. At the time there were no other applications offering that.

ClickTools + Salesforce = :-)

Rating: 7 out of 10
Incentivized
December 05, 2015
GF
Gary Fusco
Marketing Operations Manager
Recommind (Computer Software, 201-500 employees)
Vetted Review
Verified User
Clicktools
3 years of experience
View profile
Alternatives Considered
Clicktools' deep integration with SFDC and the existing template for building and executing an end-to-end NPS program was the deciding factor when evaluating survey products. The NPS project initiated our product search, and Clicktools offered considerable experience and expertise as we implemented the app.

Clicktools helps us deliver a Customer Experience second to none

Rating: 10 out of 10
Incentivized
December 04, 2015
KM
Katie Meeker
Senior Customer Marketing Manager
iCIMS (Computer Software, 501-1000 employees)
Vetted Review
Verified User
Clicktools
1 year of experience
View profile
Alternatives Considered
We used to use a paid version of SurveyMonkey - the two products really don't compare. We had difficulty with logic and syncing the answers within our CRM system. We no longer have this problem.

Clicktools is Fantastic!

Rating: 10 out of 10
Incentivized
October 02, 2015
Verified User
Vetted Review
Verified User
Clicktools
1 year of experience
Alternatives Considered
I really liked this product because of its integration with Salesforce.com. I really didn't entertain any other products.

Gets the job done

Rating: 7 out of 10
June 29, 2015
JR
Jennifer Robertson
Marketing Database and Analytics Manager
Navicure (Computer Software, 201-500 employees)
Vetted Review
Verified User
Clicktools
1 year of experience
View profile
Alternatives Considered
  • Survey Monkey
Price was the main factor. When we were talking to survey companies, a lot of them were really big about the robust features they could offer. We did not need robust features - we just needed to send surveys and integrate them with SFDC. It was hard to find a company that understood that, but ClickTools did.

Clicktools offers seamless integration to your CRM system for capturing customer satisfaction

Rating: 10 out of 10
March 18, 2015
SW
Stan W Jernberg
Service Program Manager
Grass Valley (Broadcast Media, 1001-5000 employees)
Vetted Review
Verified User
Clicktools
2 years of experience
View profile
Alternatives Considered
When we started looking for vendors to integrate with Salesforce, the only other product we investigated was "MarketTools". We had no prior experience with either but I believe the deciding factor and why we chose Clicktools was cost.

Clicked "Yes" on Clicktools

Rating: 9 out of 10
February 25, 2015
SM
Sherrie M. Carter
Business Systems Analyst, Corporate IT Project Management Office
Blackbaud (Computer Software, 1001-5000 employees)
Vetted Review
Verified User
Clicktools
2.5 years of experience
Alternatives Considered
Survey Monkey. Other areas of the business use Qualtrix for research purposes.

Would highly recommend

Rating: 10 out of 10
April 11, 2014
JW
Joy Wallis
Salesforce.com Administrator
Bigcommerce (Computer Software, 51-200 employees)
Vetted Review
Verified User
Clicktools
1 year of experience
View profile
Alternatives Considered
  • timba surveys,survey force,Vista
There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything

Versatile and Robust Survey Solution

Rating: 8 out of 10
March 01, 2014
Verified User
Vetted Review
Verified User
Clicktools
1 year of experience
Alternatives Considered
Clicktools was in place when I started the position. I have not felt the need to go and look for additional alternatives. I believe management use Timba Surveys previously and it was not as robust as Clicktools. Timba Surveys also lacked the online and live customer support that is present with Clicktools.

Great survey tool that integrates well with Salesforce.com

Rating: 9 out of 10
February 28, 2014
Verified User
Vetted Review
Verified User
Clicktools
2 years of experience
Alternatives Considered
Cheaper solution with more Salesforce integration capabilities. SurveyMonkey wasn't quite as advanced as Clicktools was at the time we made the switch. Now we can fully customize Salesforce and pull specific data elements from a survey and populate them into any Salesforce object, which then allows us to trigger workflow within Salesforce.

Clicktools + Salesforce = Great Combo

Rating: 7 out of 10
November 07, 2013
KE
Kristi Eide
Marketing Specialist
LI-COR Biosciences (Environmental Services, 201-500 employees)
Vetted Review
Verified User
Clicktools
2 years of experience
Alternatives Considered
  • MailChimp,SurveyMonkey,QuestionPro
The SF integration. We were also switching from Zoomerang amid a contract so we got a really good price for a couple years (which was largely a part of it).
Return to navigation