Clicktools

Clicktools

Score 10.0 out of 10
Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus...
Read more

Recent Reviews

Read all reviews

Popular Features

View all 16 features
  • Data export (15)
    9.9
    99%
  • Changes to live survey (16)
    8.9
    89%
  • Multiple question types (16)
    8.9
    89%
  • Custom logo/branding (14)
    8.9
    89%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Clicktools, and make your voice heard!

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

6 people want pricing too

Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Mailchimp?

MailChimp is an SMB-oriented email platform. A free account is offered with a 500 subscriber limit and with a limit of 3000 sends. There are various pricing models above 500 subscribers.

Return to navigation

Product Demos

Clicktools Overview
01:15
Return to navigation

Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

9Avg 8.0
Return to navigation

Product Details

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, Forsta, and InMoment Experience Intelligence (XI) Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
April 04, 2019

Clicktools - 5*

Rebecca Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
In the past we have used Survey Monkey to complete internal surveys, the difference and reason Clicktools have been used going forward is because the ease and reporting that is within is much better and the ability to embed into Salesforce-specific scripts for specific account basis is much more efficient.
Joshua Henke | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Generally, I prefer simpler tools like SurveyMonkey and even Google Forms because those are the type of surveys I typically need. ClickTools gets the job done, and as you become more familiar with the tool, you can rip out surveys much quicker. Steep learning curve with more complex tools. A redesign to fall in with generally accepted best practice would do a LOT to improve my perception of the tool
December 15, 2015

Our go-to tool

Lauren Maunder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Secure, integrated with Salesforce and allows for better graphics that can be presented to customers. It produces a valuable tool for our sales team by collecting data and turning it into something that is comprehensive and easy to navigate and fun to look at, vs numbers and data gathered onto a sheet.
James Valent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
SurveyMonkey and Wufoo are quite simple in their approach. They do allow a quick way to create forms, but Clicktools integration into Salesforce is what sets them apart. There's no third party tools and plugins to make this happen like the other vendors. A direct connection between Clicktools and Salesforce? That's a no brainer for me.
Score 7 out of 10
Vetted Review
Verified User
We have used SurveyMonkey and SurveyGizmo, before switching to Clicktools. I would say all the systems were quite comparable in their survey collection, basic data visualization capabilities (at least 3 years ago). The reason we switched to Clicktools was to integrate survey data with our Salesforce records. At the time there were no other applications offering that.
Gary Fusco | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Clicktools' deep integration with SFDC and the existing template for building and executing an end-to-end NPS program was the deciding factor when evaluating survey products. The NPS project initiated our product search, and Clicktools offered considerable experience and expertise as we implemented the app.
Score 9 out of 10
Vetted Review
Reseller
SurveyMonkey doesn't have the mapping ability of Clicktools, it's limited in what objects you can map to. GetFeedback looks great but it has limitations around language and deployment methods.
June 29, 2015

Gets the job done

Jennifer Robertson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Survey Monkey
Price was the main factor. When we were talking to survey companies, a lot of them were really big about the robust features they could offer. We did not need robust features - we just needed to send surveys and integrate them with SFDC. It was hard to find a company that understood that, but ClickTools did.
Stan W Jernberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
When we started looking for vendors to integrate with Salesforce, the only other product we investigated was "MarketTools". We had no prior experience with either but I believe the deciding factor and why we chose Clicktools was cost.
Joy Wallis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • timba surveys,survey force,Vista
There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Score 8 out of 10
Vetted Review
Verified User
Clicktools was in place when I started the position. I have not felt the need to go and look for additional alternatives. I believe management use Timba Surveys previously and it was not as robust as Clicktools. Timba Surveys also lacked the online and live customer support that is present with Clicktools.
Score 9 out of 10
Vetted Review
Verified User
Cheaper solution with more Salesforce integration capabilities. SurveyMonkey wasn't quite as advanced as Clicktools was at the time we made the switch. Now we can fully customize Salesforce and pull specific data elements from a survey and populate them into any Salesforce object, which then allows us to trigger workflow within Salesforce.
Return to navigation