AVOID AT ALL COSTS!!
August 26, 2020
AVOID AT ALL COSTS!!
Score 1 out of 10
- FIELD: Project Management & Collaboration
Overall Satisfaction with CMiC Construction Platform
CMiC is being used as a document control and collaboration tool by us as the GC for a project in conjunction with our client and their designer as collaborators. It currently creates more problems than it addresses. Except for the activity tracking for submittals and RFIs we currently only see functions similar to a SharePoint or Dropbox system because there were so many issues during the initial setup 6 months ago that have continued to drag out that we have never been fully set up and requests to finish installation continue to push as our account gets moved to different leads.
- Data tracking.
- Installation and setup.
- Tech support.
- Glitches and error fixing in a timely manner.
- Custom document folder options.
- User friendly platform.
- Streamlined collaborator viewing/use.
- Customer support.
- More urgency in fixing ongoing issues.
- Single point of contact, you require it of your client but don't provide it.
- Direct support access for all users, including collaborators.
It's a cumbersome platform that doesn't support plans and specs in a way utilized by most construction companies. There is no way to download a specific set (or specifically selected number) of individual drawings sheets, it doesn't package drawings in sets, the Specs function (at least as far as we've been set up for) isn't a function as much as it is a documents folder, uploading is a tedious process that gains no benefit.
Do you think CMiC Construction Platform delivers good value for the price?
Are you happy with CMiC Construction Platform's feature set?
Did CMiC Construction Platform live up to sales and marketing promises?
Did implementation of CMiC Construction Platform go as expected?
Would you buy CMiC Construction Platform again?
Won't ever use it, have hated the functions we are using so have zero intention of trying to switch over to utilize any of these CMiC features. If the experience is anything like our field use has been it would end our company as a business.
The platform has significant issues with setup and customization for us, we have repeatedly submitted requests for assistance with item not functioning properly (data not fully shown on report prints, data disappearing, incorrect data being transmitted via the I/O feature on submittals, request for custom documents folder structures) and many of our larger issues have not been resolved. We would be better off with SharePoint because it at least allows for document structuring the way we need for this project and the file data wouldn't have date or missing information issues like we are currently experiencing. The product issues are bad enough, but the "IT support" process of trying to tell us how to program the system that was never fully programmed to "fix" something or not being able to fix a collaborator access issue without needing a middle man to collect screen shots is less than ideal. People shouldn't have be be tech savvy to use this product. If you offer "IT support" it should include fixing the issue directly instead of a drawn out series of screen shots and condescending messages.