CMiC looks better than it functions
August 17, 2020
CMiC looks better than it functions
Score 1 out of 10
ERP & Financials
- Accounting & Financial Controls
- Asset Management
- FIELD: Project Management & Collaboration
- Project Controls
Overall Satisfaction with CMiC Construction Platform
We originally purchased CMiC to use across all parts of the business but we didn't ever get beyond using it in the accounting department and a little bit in the field for project managers.
- Approval processes for AP invoices
- Multiple places where data can be easily uploaded
- Integration with tools like Bluebeam for drawing management (CMiC mobile app)
- Taxes do not flow from the job to POs and subcontracts.
- Stability of the product in general
- Payroll--entering of employees and time do not flow easily.
- AP invoices
- Updates--if you are cloud-based, you have no control over when the software is updated.
- AP entry is very slow and really slowed down our ability to close a month.
- Platform was so inconsistent that we almost lost employees over it.
- Uploads for things like journal entries were great and easy to use when they worked.
- ROI was less than zero.
- Company seems to only like to correspond and help you IF you are not having major issues with the software.
- Quotes are slow if you want something custom. It took us 4-6 months to get a quote.
- For a Canadian company, most of what they have designed and spent money on is the US portion of the product.
Originally we selected CMiC because it was cloud-based and because it had some features that we really believed would make our business more competitive thanks to things like the apps that CMiC has as well as the fact that it appeared as though CMiC had functionality that would allow the office and field to communicate better through items like PCIs, RFIs, etc. being logged into the system. However, what we were shown in the demos and what we got were two very different products. In terms of how the software stacks up, CMiC certainly has a newer look and feel to it. Jonas is a piece of software that was started over 30 years ago and some of the screens have not changed much in the last 20 years. However, while CMiC has a nice look and feel, what we found was that it was very mouse-heavy rather than keyboard-heavy, which slows users down when there is a lot of data entry to do. We went from an AP invoice taking 1-2 minutes to it sometimes taking over an hour to process one invoice thanks to the system going down, or just not cooperating. What we have found in the end is that, while CMiC looks good, the actual functionality is missing. There are so many things in the system that do not function the way that you would expect, added to constant downtime since upgrading to their newer version, that it has been a very negative experience thus far.
It really depends on who you get for support. On the upside, they have switched to Salesforce for their support which does allow you to log calls on the web (which is very easy). The downside is that if you have a complex issue, support either fights you on it OR just ignores it. They are certainly helpful with smaller issues but they seem to lack an escalation process within support to ensure that complex issues are dealt with.
Do you think CMiC Construction Platform delivers good value for the price?
Are you happy with CMiC Construction Platform's feature set?
Did CMiC Construction Platform live up to sales and marketing promises?
Did implementation of CMiC Construction Platform go as expected?
Would you buy CMiC Construction Platform again?
If anything, this software has had a negative impact on our whole company both in terms of reliable information and the speed at which we can get information into the system. This has forced us to slow down on our closes and/or accrue tons of invoices every month which, again, has a negative impact on the jobs themselves because PMs cannot see their updated to-date costs.
It hasn't. If anything, it has made us miss deadlines, forced us to accrue invoices at month-end, and, since we didn't ever get our payroll functioning thanks to an issue in their software, we actually have had to keep our old software as well as pay for CMiC.
CMiC appears to be a good platform. If everything worked, it would be well suited to a larger construction company that has a static list of cost codes that are applied across all jobs. It does not seem to have a very good service portion to it. However, even though the software would be suited to job costing clients, our experience was that there are still so many issues with the software that the appearance was deceiving.