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Concur Expense - great for a mobile worforce
February 27, 2019

Concur Expense - great for a mobile worforce

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Expense

Overall Satisfaction with Concur Expense

Concur Expense is mandatory for all expense submissions and travel booking at our company. It provides a uniform means to enforce corporate travel & expense policies and facilitates expense processing for a geographically dispersed workforce. It also automates previously manual tasks.
  • Comprehensive online travel booking - anywhere, anytime.
  • Support for a wide range of customer loyalty and discount programs.
  • A mobile app that can be used for both travel bookings and expense submission. The receipt scanning feature is especially useful.
  • Automatic download of eReceipts for linked vendors.
  • User profile setup can be very time consuming and confusing. This setup is also critical to ensuring a good user experience.
  • Online & phone support is underwhelming and not very helpful. The key problem is that many issues are related to travel bookings and Concur support typically defers to Amex travel for those issues.
  • Users have limited ability to changes settings in the mobile app. Most seem driven by admin/global settings.
  • Automatic enforcement of travel & expense policies. Better expense control.
  • More efficient/ faster expense payments. Better employee satisfaction.
  • More convenient & faster for highly mobile employees. Less wasted time for valuable human resources.
Concur Expense is well suited for organizations with a dispersed workforce that travels frequently. It’s also well suited for organizations where employees are expected to book their own travel. Concur may be less suited for organizations with internal travel booking teams or organizations with less stringent travel & expense policies.