I Concur that this software is good.
Updated November 21, 2018

I Concur that this software is good.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Concur Travel and Expense

Concur is being used across the organization with 3 of our office locations. Concur solves a lot of the problems that we face by implementing approval processes and reimbursements limits for each employee. In addition, we can tell very easily if an employee has yet to submit a receipt expense for reimbursement they are requesting. The invoice capture of Concur does a very good job of automatically scanning the invoice and creating the various invoice line items for assigned people to review and approve.
  • You can implement a lot of controls for travel/expense reimbursement (setting reimbursement limits, setting limits for flagging review, you can set a 2-person approval if the expense reaches a certain limit)
  • There is an audit log for every action (great doing financial audits)
  • You can easily track the status of each expense report along with e-mail notifications on the status of each report.
  • The User Interface is very crowded and not as user-friendly. the UI bombards you with an incredible amount of fields. It can be a bit confusing when employees are filling them out the first time.
  • Concur seems to go down more so than other cloud software
  • Customer support isn't very helpful when contacted for inquiries
  • As an accountant, the audit log is very useful in helping us answer any inquiries our auditors ask of us. Concur stores the receipts that are attached and we have a history of all the transactions and actions of each report. We can see who was assigned for approval and when they approved the report
  • We are able to reimburse employees much quicker than before. The turn around time helped us reimburse employees 50% quicker.
  • Certify
Although Certify is more user-friendly, Concur provides much more robust features. The main reason we chose Concur was the audit history and the ability to set reimbursement limits and options for a 2nd manager approval if the requested amount met certain thresholds. There was much more customization based on organizational needs
The audit log is one the important features that we looked for in travel/purchase request system. However, if you're a smaller company and doesn't need this audit history for financial audit, you can do fine with a less expensive travel and expense software.