Feedback from an experienced user
January 09, 2020

Feedback from an experienced user

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

Concur is used across our entire organization. We use it for all business travel and the tool is available for employees for personal travel as well. The travel piece is supported by an agency, Conlin, which makes our travel scheduling and management very simplified. From an expense perspective, it is also used by the entire organization. It centralizes all expense reporting and makes it easy for managers to review and approve individuals expense reports. As a user, it is also very easy to use the app to upload receipts and manage the expense.
  • Receipt management with phone application.
  • Booking travel especially multi-city trips.
  • Hotel expense reporting is always an issue. The individual line items always cause issues. Feel like this could be improved.
  • Integration with payroll to know when expenses have been paid back to employee.
  • Saves time on reporting expenses.
  • Restricts hotel booking by dollar amounts to save company money.
Concur integrates directly with our payroll provider ADP. As expense reports are approved by managers, they quickly move to accounting to be processed and paid on the next paycheck. This has greatly reduced the amount of time it takes for an individual to receive reimbursement from their travel which has been a great benefit to traveling employees.
Really the main impact has been the speed of processing and the ability to have more insight into cost control. I would not say there is anything particularly innovative it has allowed us to do at this point, but we are also only a few years into using the solution.
The ability to control costs is the key here. Also, one central place for all people to go is very nice.
Concur Travel works well for moderate business travel. The ability to simply scan and manage receipts is a huge benefit. It is also well suited for an organization that centralizes and manages the booking process. One item that can be problematic is getting outside of Concur booking into the system. If you are looking to manage how travel and accommodations are made, this is a good solution.