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Easy-to-use travel and expense system
January 09, 2020

Easy-to-use travel and expense system

Michelle Fries | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

Concur is used across our whole organization. Prior to having Concur, we used an Excel document in which employees would fill out and print for their manager's signature. Then, it had to get routed to HR. Using Concur has taken away a lot of manual work as well as saving a ton of time from expense report creation to approval and payment.
  • Ease of use.
  • Intuitive.
  • Reliability.
  • Easier navigation for administrators.
  • Time saving.
  • Faster reimbursements.
We did not use any other products for expenses prior to Concur. We had a very manual, cumbersome and time-consuming process of using an Excel file that employees filled out, printed, attached their receipts, given to a manager to sign, and then it had to be routed to HR. We chose to Concur as our Finance Director had used it at a previous job and had a good experience.
We have a feed that runs from our payroll system over to Concur in which it automatically imports new hires, removes terminated employees, and updates current employee's information (department, location, manager, etc.). That feed is also a huge time saver as we were doing weekly manual imports and having one less thing to worry about is always nice.
It has helped us grow as we now have a means of tracking expenses which helps for budgeting purposes. It also helps to track trends. In addition, it helps us to put "compliance" in place - i.e. putting caps on certain expense types, or adding warning messages to expenses that are over a certain amount or timeframe.
From an admin standpoint, is has helped us by having several report types available to see trends in expenses, which managers are and are not reviewing receipts, as well as having the capability to proxy in as an employee to see their expenses to help troubleshoot.

From an employee perspective, it is very user-friendly. Employees love the app in which they can take a picture of their receipt and the app will automatically analyze it for the date, amount and type of expense. There is a trip calculator in which you can input the starting address and ending address and it will calculate the miles and mileage reimbursement for you.

Our employees and admins really enjoy the system and do NOT miss having to do it manually!
I think Concur is a great platform to utilize for mid to large-sized employers who have employees submitting regular expense reports. Since we don't have company credit cards for our employees, any expense is paid out of pocket by the employee and having Concur is a great tool to track expenses and get through the process quickly. There's an app that makes it even easier for those on the go traveling.