An integrated solution that saves time and stress
Updated November 19, 2020

An integrated solution that saves time and stress

Jason Kingma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

Concur Travel and Expense is used by our entire organization to book work travel and to track and submit expenses for reimbursement. From a travel standpoint, the solution centralizes self-management of travel for employees by functioning as a search engine for various travel options and pricing. It helps to save time and cost by highlighting firm-negotiated pricing and preferred vendors, incorporating users' rewards programs, and saving and/or applying individual preferences for future travel within the user profile. It also provides a platform for company notes and alerts to the user base. Combining this function with expense management under the same solution also helps to expedite the reimbursement process.

Pros

  • Allowing for the promotion of preferred vendors while offering the flexibility to book outside of these preferences as needed.
  • Easy-to-use travel search engine for the enterprise level.

Cons

  • The user interface is not as aesthetically pleasing as some other travel and expense solutions.
  • As travel may not be booked for a trip in the same sitting, I have found it difficult and clunky to combine existing reservations into one trip. Not really intuitive.
  • Has saved a great deal of time in booking travel.
  • Time saved in inputting employee expenses.
I have used Orbitz for Business for booking travel at a previous organization. While the UI/UX was better, the solution was specific to travel. The features and functionality of Concur Travel and Expense are more comprehensive and bring expense tracking under the same roof, allowing for faster, easier expense logging and reimbursement.
Yes, Concur Travel and Expense has absolutely helped our organization to grow and adapt. When I began at my organization we were using a manual expense submission system that required scanning and mailing forms to a team that would review and process all transactions. The ability to book travel and track expenses digitally has streamlined the entire system and has resulted in drastic time savings across the board.
Concur Travel and Expense has dramatically streamlined the process of booking travel and tracking expenses for employees. On top of time saved, the ability for the organization to highlight recommended vendors and negotiated pricing results in reduced cost for travel. In addition, the ability to integrate with our organization's travel services provides round-the-clock assistance, which is particularly helpful when travel plans go wrong. Overall it's an excellent solution for our organization and I would recommend it to another.
For enterprise-wide travel and expense tracking Concur is an excellent solution overall. I can easily book travel at prices my organization has negotiated with preferred vendors, view (or review) itineraries, and track expenses all within the same profile/ account. When I am not in front of my computer, however, the mobile app feels a bit clunky.

SAP Concur Attributes

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

Concur Travel and Expense is feature rich and user friendly. The solution is easy to navigate, and most everything is right where you would expect it to be in both the travel and expense modules. I also find the app center to be a useful option, albeit less used in my own personal case. While I use the web-based app most often, the mobile app also provides an outstanding experience when on the go. If I had to nit-pick, the UI feels a touch dated, but perhaps the flip side of that coin is intuitiveness and above-average usability. All-in-all, Concur comes highly recommended for any mid-sized to large organization.
  • Clean and intuitive user interface
  • All the bells and whistles you'd expect from a travel and expense solution
  • Mobile app really shines
  • The mapping feature in the travel module feels a bit dated
With Concur all of the expense reporting is contained in one well thought-out application. The abundance of features and user friendly interface provides a great deal of efficiency for my organization. As a heavy user, it makes the process of booking my travel simple and the process of being reimbursed fast and easy.
I believe that the Concur Travel and Expense solution has proven highly scalable for our organization.
I was not involved in the integration process, but based on my understanding the integration with our organization's systems was simple and streamlined.

Comments

More Reviews of SAP Concur