Overall Satisfaction with Concur Travel and Expense
Used by the entire organization for basic travel and expense. It's not any more complicated than that, as the product is the epitome of a "point solution."
- Travel
- Amex integration
- User interface is ancient and clunky.
- Reliability. Their infrastructure must be poorly designed because of the significant outages regularly.
- Easier and faster than managing paper.
- Easier to enforce travel policy, specifically passive controls for travel costs.
The interface and reliability between Concur Travel and Expense and just about any other product I've used, demoed, or seen are funny. It's a complex system, so it needs a ground-up rebuild of the interface to improve navigation, potentially improving speed for entry, approval, and processing. Granted, my company could also revisit the implementation and our own classifications and rules.
We tried to integrate with NetSuite (we're even paying for the connector), but two important things stopped the implementation:
- Why tether our business-critical financial system to one that is so unreliable? I expressed concern regarding that wisdom. Concerns of data corruption are part of that, though we didn't get far enough past the principle to determine if this would be an issue in practice (robust integration concept could prevent this particular issue).
- Lack of metadata. Department, Class, Employees, etc., those all are still managed manually and must be kept in sync. This one didn't bother me much, but it bothered other folks. It seems like it would be best for Concur Travel and Expense to keep that info in sync with the financial system.
I can't answer this well. We continue to use it, so the decision-makers must be happy enough with the ROI. Fortunately, I don't have to do much in the way of maintenance or administration. Any new hires have a good chance at familiarity with the production, so we are saved a little investment in training. That it has integrated travel, and Amex integration means less for Accounting to manage.
SAP Concur Attributes
Do you think SAP Concur delivers good value for the price?
No
Are you happy with SAP Concur's feature set?
Yes
Did SAP Concur live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Concur go as expected?
I wasn't involved with the implementation phase
Would you buy SAP Concur again?
No
- Copying a previous expense report
- Administration
- Entering expense reports
Being the de facto standard among larger businesses, most people don’t need to be trained.
We recently stood up an integration with NetSuite to greatly reduce the administrative overhead and time of moving expenses into our GL, in turn introducing very quick reimbursements.
We recently stood up an integration with NetSuite to greatly reduce the administrative overhead and time of moving expenses into our GL, in turn introducing very quick reimbursements.