A great system with multiple uses!
March 31, 2020

A great system with multiple uses!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Concur Travel and Expense

We use Concur for all expenses that our employees make. This could be mileage, food, airport transfers, etc. We also use it for reimbursements of those costs. I believe the finance department uses it as well for client needs, including reimbursements and expenses that occur on and off site. For us, we have a lot of people working on multiple programs so having this as an aid for those expenses has been a dream come true. Everything is done in one software program and then the managers go in and approve or deny those requests. It's also a very easy system to learn and train on.
  • Ease of Reimbursements
  • Approval and decline of expenses
  • Ease of expenses that occur
  • Assist with client needs as well
  • The codes that are used for the reimbursement can get confusing
  • The quickness of those reimbursements getting to the hands of our employees
  • Confusion on what to use for what expense
  • Time saved for reimbursements
  • Allows for expense reports to give to clients
  • One place to enter all expenses for each program
  • Audits are quicker for the finance department
I have not used any other system like Concur in the past. But I would assume Concur Travel and Expense stacks up with other systems well. The only thing that is helpful for us is the integration into another two of our tools, which is very helpful. It's also easily teachable and a lot of staff are comfortable using this tool.
ADP for reimbursement/expenses, if an employee needs something from that expense taken out of there check its easily done with the integration with ADP. We also use it for Cvent, this allows clients and employees to see the audit of the expenses and allows for them to monitor these costs as they come into play. I believe it's also integrated with Salesforce but I do not use that tool.
We've used the software for many years, and it continues to be a favorite within the company. We love the ability to use it in multiple ways and I know the audit team is always looking at the tool and finding other ways to use it. We are all about innovation and over the past few years the tool has become easier to use and allowed us to continue to evolve as a company.
Concur Travel and Expense is fairly easy to train on. Almost everyone on staff uses the tool so that in itself is a huge impact on the business. To have one tool that everyone knows how it works and how it moves is very important for our business needs. The fact that all admins and employees understand the product and how it works shows how well Concur created the program for ease of use.
If you work in an industry where you have a number of expenses that your employees deal with Concur Travel and Expense is a dream. It allows you to use one program for those needs. It also assists with reimbursements of costs that occur by either the employee or by the client. It may take some time for those reimbursements to get paid but they do and there are no issues with the direct deposit to the employee's account. Also if you have client costs it is a helpful tool to get those expenses into the system so you can run your numbers quickly.