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New to Concur
December 04, 2020

New to Concur

Kendra Harris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

Concur Travel and Expense is being used by our entire organization. However, 80% of our employees are drivers that don't need to use it. They are given EFS checks as needed. Concur is used to reimburse expenses from employees that travel - we have 12 locations - or have expenses that should be company-paid by the corporate office.
  • Easy to use.
  • Lots of options, choices.
  • Can itemize for specific uses and for tax purposes.
  • It only allows an image to be attached of 5MB or less. I mail letters and copies are saved as PDFs, which can combine to be attached. But even compressed I could not get lower than 16 MB.
  • For myself, it's an easier system to fill out and maintain for postage expenses.
  • For management it's easier to track, maintain, and combine reporting.
I've not tried any other system. Before, we were using just our own form that the Comptroller had put together through Excel. There were a few issues there, found through trial and error, and formula mistakes, etc. had to be fixed as they were found. Sometimes not found until the expense was reimbursed, then had to be corrected.
We use the SAP Concur site - as far as I know we've not integrated any other system with them.
We just started using it. I'm interested to see how the reporting can be reviewed and broken down to see trends and help with budgeting for future. I'm not sure if we'll be able to compare with past expenses since we were just doing everything with Excel, but hope to use it much more in the future.
Prior to using Concur, our expense system took a long time to review and process, and even longer to receive the funds. Reimbursed expenses were done through a paper check that was mailed to the employee, sometimes a full 30 days - which is a new billing cycle - after the expenses occurred.
Well suited for multiple expenses on a trip, such as a hotel, car, meals, exp, copies, office supplies, etc. Less suited for multiple expenses in one category. For example, I mail out all the letters, notices, [and] requests for one department. I only have the postage expense. Not well suited to expense a month's worth of postage because it wants an image, not 30 images of all items mailed.