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Concur Changed the Refund Concept
December 08, 2020

Concur Changed the Refund Concept

Maicon Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

Today Concur Travel and Expense is being used in our country, in all segments. I do not know if it is used in other countries of Mars.
It is our tool to reimburse the company's official expenses.
  • Payment flow.
  • Agility in approvals.
  • Ease of access (mobile).
  • Spend report.
  • Payment time.
  • Data governance.
  • Approval cycle.
We used a refund system developed internally by the IT team. We did not have any third party tools for requesting payment or refund.
As far as my knowledge goes (user), we have an integration between SAP FI and Concur; this integration brought agility to the payment of the end user. It also brought an improvement in the time that was dedicated to this refund demand, where we had an associate [dedicated] to that, and today we can use this resource for other purposes.
As we had a completely locked system developed by the IT team, we did not have integrations with the SAP ERP payment system, [and] we did not have an adequate flow where any and all changes were very locked and frozen. With Concur Travel and Expense, in addition to bringing more functionality to the end user, we have more governance [of] resources on the part of accounts payable, and also more agility in payments.
Previously it took us an average of 30 days to receive reimbursement for business expenses, today with Concur Travel and Expense, this happens on average 10 days. For us, the user [has] a big gain, because many times the expenses and costs are high and compromised our card or our private budget.
For example, previously we had the limit of our card compromised, today with Concur, and the shorter payment period, we were able to anticipate the card bill and open the limit again. Previously with the term of 30 days, when we were going to use our private card for personal expenses, we no longer had a limit.
It is a tool that we use to make reimbursement[s] of expenses. It is super indicated for this functionality, one for the ease of access and integration with other SAP modules, such as payment.
We don't use it for trips just for official expenses that will be reimbursed. Previously we had another tool that was terrible for monitoring and requesting, today with the ease of access to Concur Travel and Expense, it was much better for us end users.