Concur is much better than manual expensing!
December 17, 2020

Concur is much better than manual expensing!

Nuno Luz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

Concur was being used at TalkTalk for all our expenses when we needed to travel to Manchester. I 've also used it at IKEA quite often to travel to Sweden and within the UK. It gave us the ability to manage expenses in a more efficient and organised manner since it was simple for both of the line managers to review and approve but also for the users to simply take a photo of a receipt and quickly choose the category of expense and even the currency. It also gave a good overview of the expenses across the business in order to manage the P&L efficiently.
  • Expense automation
  • Quick and easy way to create travel expenses
  • Easy to manage and approve expenses by the line manager
  • Does have its learning curve for some users
  • Can become cumbersome if not properly setup
  • Should have geo-location and detect the country you're in updating the currency and location for each receipt you take
  • It saves valuable time to coworkers
  • The finance team can easily incorporate expenses within their P&L and create projections based on up to date data
  • Accounting team can focus on what's important
At IKEA we had specific integrations with legacy systems and also at TalkTalk so it only proves how flexible the solution is to adjust to different business realities. Even though not all fields and features were available to us it was still a massive improvement over manual expensing and emailing to our finance team.
It allowed us to travel more and make better use of our allowances, always making sure that we would still have time to do our jobs and focus on the task or travel at hand. There was a massive improvement when it came to time back to each coworker, especially mid to senior management, once they moved from manual processes up to Concur.
Unlike when we had manual expenses, where I would get multiple emails or phone calls about incorrect expensing or missing deadlines to do my expenses or even just to clarify my writing, with Concur I've actually never had to reach out to their customer services and even though there were teething issues in the beginning, most of those were resolved by self serve.
Any business with a workforce that needs to travel and submit expenses, Concur takes away the heavy lifting of setting up and making sure that the expense rules are being met by coworkers thus making the workflow from expense to approval smoother and also saves lots of time and money to the accounting and finance team.