Perfect tool for support to give professional service
February 08, 2018

Perfect tool for support to give professional service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We are using it in our support team to connect and support our customers. The main problems are getting control on our systems in order to collect logs and sometimes install patches.

Pros

  • ConnectWise is an easy to understand tool which you can just start using it in a minute
  • ConnectWise has great features that makes your support job simple and professional at the same time
  • ConnectWise has a great deployment mechanism

Cons

  • Currently I don't see any room for improvement
  • Since ConnectWise was implemented in our company, support became much faster and efficient
  • ConnectWise gave us a solution in terms of training
We previously used TeamViewer. It was very expensive and not secure. ConnectWise is much cheaper and has great security.
ConnectWise will give you the perfect answer when you need to connect to a remote machine without the need of approval on the other side. You can easily manage lots of machines on the ConnectWise dashboard.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.5
Screen sharing
9
File transfer
9
Instant message
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
9
Centralized management dashboard
10
Session record
10
Annotations
8
Multi-platform remote control
10

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