A tool we can't live without anymore
March 22, 2018

A tool we can't live without anymore

Bruce Baergen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

All of our consultants and support staff use it regularly to help our customers understand how best to use our software as well as to assist in problem solving or error handling.

Pros

  • Ability to pass control back and forth between the host user and our support staff
  • Ability to copy files to and from the customer's system as required
  • Ability to hold meetings in order to share our screen for training purposes

Cons

  • The download process can confuse some users.
  • Ease of use and management of the solution compared to our old solution
It is great for customer support of any aspect of computer use or technical support.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.0
Screen sharing
9
File transfer
9
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

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