The advantages (and few disadvantages) of ConnectWise Control
April 05, 2019

The advantages (and few disadvantages) of ConnectWise Control

Judah Zelik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We have several large customers with many clients. We use ConnectWise Control almost across the board, connecting to close to 1000 computers.
  • Very simple to connect. The search for computers is great. You search by computer name, last login name, or public IP. Even the word 'server' will bring up all the servers.
  • There is a huge amount of functionality but many functions are only available with lots of training. Certain points should be easier to manage with just clicks of buttons. For example, by default printers are shared which IMHO the default should be off but there should be an easy option.
  • Sometimes, when copying files to/from a session, it stops working for no apparent reason. Also, the keyboard sometimes will start acting weird like not accepting certain keys or let them combine them with a function key. (These might be more bugs than cons)
  • We can work on several computers at the same time.
  • Pretty sure this isn't available under mobile or the Windows Store app.
  • We can open a remote session even while the computer is still offline. It will notify us (blinking icon) when the computer comes online. The same goes with a restart, especially on a server. We don't need to keep on looking at the remote screen. It will start blinking when it goes offline and when it comes back online (change of status).
Using ConnectWise Control turns our focus back to actually diagnosing the computer issue rather than finding ways to either connect or to explain to the end user how to do things while they relay to you what they see on the screen.
ConnectWise even allows us to wake a sleeping computer if there is any other computer on the network that is awake.
We use other control functions quite regularly like chat, commands, and the toolbox which come in very handy.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
7
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
8
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated