The advantages (and few disadvantages) of ConnectWise Control
April 05, 2019
The advantages (and few disadvantages) of ConnectWise Control
Score 9 out of 10
Vetted Review
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We have several large customers with many clients. We use ConnectWise Control almost across the board, connecting to close to 1000 computers.
- Very simple to connect. The search for computers is great. You search by computer name, last login name, or public IP. Even the word 'server' will bring up all the servers.
- There is a huge amount of functionality but many functions are only available with lots of training. Certain points should be easier to manage with just clicks of buttons. For example, by default printers are shared which IMHO the default should be off but there should be an easy option.
- Sometimes, when copying files to/from a session, it stops working for no apparent reason. Also, the keyboard sometimes will start acting weird like not accepting certain keys or let them combine them with a function key. (These might be more bugs than cons)
- We can work on several computers at the same time.
- Pretty sure this isn't available under mobile or the Windows Store app.
- We can open a remote session even while the computer is still offline. It will notify us (blinking icon) when the computer comes online. The same goes with a restart, especially on a server. We don't need to keep on looking at the remote screen. It will start blinking when it goes offline and when it comes back online (change of status).