Not sure what you're going to glean from this.
April 10, 2019

Not sure what you're going to glean from this.

Jim Rosemary | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to support users, primarily in helping set up e-mail and diagnose e-mail issues.
  • Easy and reliable connection. We previously used and found that users were having an increasingly difficult time following the process to use it. With ConnectWise Control, it works easily 98% of the time.
  • I like the fact that I can reboot the remote computer and still maintain my session.
  • Being able to switch between user screens in a multi-screen environment is valuable.
  • I can't think of anything I would change or add.
  • The simplicity of the initial connection has saved us several hours each month in helping struggling customers get connected.
  • Being able to help a client remotely to configure their e-mail saves us hours and hours on the phone trying to explain what to do next, especially when they're using an unfamiliar e-mail client.
We've used,, and TeamViewer in the past. ConnectWise Control is the easiest to implement from the user side and offers the features we need & use.
Small IT companies who provide managed services or remote support would benefit from this tool. Not so much for companies who simply want to screenshare for presentation purposes.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control