Heavy Hitter, with Outdated UI
Updated October 03, 2019
Heavy Hitter, with Outdated UI
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
ConnectWise Manage is the core business app that runs every department of our business. The service team uses it to track issues and work tickets. The Sales team uses it to track opportunities and sales funnels. The accounting team uses it to create and process invoices. It is central to everything we do as a company.
- Ticket workflow and automation.
- Integrated data availability between systems (quoting, ticketing, automation, billing, etc.)
- Information tracking and availability
- User Interface is outdated and not very user-friendly.
- Performance depends on your particular installation, but because updates and management is handled in-house the application stability is not as reliable as SAAS solutions.
- Software stability is often a struggle, with bugs causing issues when logging in or accessing auxiliary systems.
- Our service teams are able to effectively track their tickets and manage to their SLAs which keeps our managed clients happy.
- Our sales team is able to track client opportunities and pipelines to set and track achievable sales goals.
- Leadership is able to track technician efficiency and manage our resources effectively.
Autotask and ConnectWise Manage are the two heavy-hitters in the PSA space. Autotask has a much more updated UI and is much more user-friendly than ConnectWise Manage. ConnectWise Manage is more popular than Autotask in the channel and often products are integrated with ConnectWise Manage before they are integrated with Autotask.