Because we have ConnectWise Recover in place, we're able to be more efficient with less people
January 09, 2022

Because we have ConnectWise Recover in place, we're able to be more efficient with less people

Ananth Ramaswamy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Recover (formerly Continuum)

By using the ConnectWise Recover unlimited off-site feature, we were able to move the company completely to the cloud which means employees now are able to work faster after an outage. ConnectWise Recover's ability to virtualize servers in the cloud for uses above and beyond pure disaster recovery helps us to be more efficient and responsive to clients. Ensures data is securely backed up, protected, and accessible when it's needed.
  • The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
  • Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
  • All our server and desktop patching is properly managed and tested.
  • Navigating the user interface can be tricky.
  • I look forward to new features coming out this year.
  • Server/Desktop Vault Agent offers the ability to backup critical business data.
  • Granular Snapshot and retention policies can be configured as needed.
  • Should a protected server go offline, it can be instantly booted virtually.
  • Cloud-based replication and recovery.
  • Unlimited storage.
  • Instant virtualization.
  • Low fixed monthly price per protected server or desktop.

Do you think ConnectWise Recover delivers good value for the price?

Yes

Are you happy with ConnectWise Recover's feature set?

Yes

Did ConnectWise Recover live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Recover go as expected?

Yes

Would you buy ConnectWise Recover again?

Yes

For two years now, we have managed operations with Continuum's server and desktop care offerings. I'm especially impressed by Continuum's web portal and a ticketing system but I would want them to release new features more often. Looking back over the years, we are very happy with the growth we've enjoyed and the role that Continuum has played in the company's success.