No vacations...no raises...you're hired!
October 14, 2019

No vacations...no raises...you're hired!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant

Overall Satisfaction with Conversica

We're using Conversica in Marketing and Sales to nurture new leads, re-engage older leads and follow up on trade shows and event leads. The primary problem it is solving is consistency in follow up and helping us to identify potential opportunities that have previously been left for dead.

Pros

  • Consistent follow up and cadence of outreach
  • Surfacing potential hot leads
  • Identifying when the ball has been dropped - leads at risk

Cons

  • Translations - French, German, Spanish
  • Conversica has been involved in dozens of opportunities that have been created in the past year (either through initial lead follow up or through re-engaged conversation). We've saved approximately the equivalent of 6 months of a full-time SDR time.
The CSM team has been extremely responsive. They come to the table with recommendations on what we can do to improve our use of Conversica.
It took us about 1 week. But the person in my organization had previous experience with Conversica.
Conversica is great at helping small and/or short-staffed organizations to identify leads to follow up on. Rather than spending valuable time having SDRs follow up on lower priority leads, we put Conversica on them and let anything with good quality bubble to the surface.

The area we've had issues using Conversica is on our EMEA region. The translations were not that great. Conversica is not quite ready for prime time on the translation front.

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