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Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the …
Starting at $1,499 per installation
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What is Conversica?
Conversica provides lead management software for marketing, inside sales and sales groups.
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Pricing
Starter Edition
$1,499
Cloud
per installation
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.conversica.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Automotive Sales Assistant Demo
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Conversica?
Conversica provides Intelligent Virtual Assistants (IVA) to help organizations attract, acquire and grow customers at scale. By automating routine business conversations, and personalizing interactions at scale, Conversica is designed to augment workforces allowing business professionals and Intelligent Virtual Assistants to work together harmoniously.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
Conversica Features
- Supported: Engages and qualified leads
- Supported: Notifies when a lead hasn't been contacted
- Supported: Automates outreach to free up salespeople
- Supported: Re-engages older leads to identify new prospects
Conversica Screenshots
Conversica Video
Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica® Sales AI Assistant helps companies find and secure customers more quickly and efficien...
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Conversica Competitors
Conversica Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Frequently Asked Questions
Conversica provides lead management software for marketing, inside sales and sales groups.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Conversica are from Mid-sized Companies (51-1,000 employees).
Conversica Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 15% |
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Reviews and Ratings
(152)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the database without engagement and ensures that potential clients and prospects are not slipping through the cracks. Users have found Conversica to be effective in reaching out to low-value leads, engaging old leads, and warming up leads before they are sent to the sales team. The AI Sales Assistant in Conversica is able to initiate and maintain conversations with these leads until they are ready for a sales conversation with a human. Additionally, Conversica is used as a lead retention tool, providing persistent follow-ups with cold leads and attempting to win back canceled accounts. By implementing Conversica, businesses have seen an increase in conversion rates and lead turnover, while also saving time in lead qualification and support quotes. It has proven particularly helpful for sales and marketing teams, as it generates warm leads at a competitive price per lead and ensures that all digital, webinar, and event leads are contacted. In addition to sales and marketing departments, Conversica has been successfully utilized by recruitment departments to handle a large number of hot leads received through traditional marketing email automation. Overall, users recommend Conversica to other businesses due to its effectiveness in improving lead engagement and conversion rates.
Exceptional Support: Users have consistently praised the exceptional support provided by the Conversica team, with multiple reviewers highlighting their understanding of business models, goals, and metrics. They appreciate the continuous efforts made by Jen Amundgaard and Caleb Clapp to improve campaigns and optimize the use of the service. The commitment to customer success and responsiveness throughout the purchasing journey and ongoing support has been highly valued.
Time-Saving Automation: Many users find Conversica's service valuable for working with low-level leads and identifying those that show genuine interest in their product or service. By automating outreach, sales and account managers can focus on other activities, saving time and resources. This feature has been seen as a significant benefit.
Engaging Unresponsive Leads: Several users have praised Conversica's effectiveness in engaging unresponsive leads and reaching out to database segments that had lost contact. They consider this capability impossible to replicate with human capital investments. Conversica's ability to bridge the gap between users and potential clients through non-promotional, soft touchpoints for reengagement has been highly appreciated.
Confusing User Interface: Some users have found the user interface of Conversica to be confusing, stating that it could be improved to enhance usability.
Limited Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting capabilities in Conversica. They feel that there is a lack of ability to delve deeper into reports once they are initially created.
Lack of Flexibility in Messaging Options: According to user feedback, some users have mentioned that Conversica lacks flexibility in messaging options. They feel that more varied responses and approaches would be beneficial for their communication needs.
Users commonly recommend the following actions when using Conversica:
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Start using Conversica as soon as possible to increase business. Users advise implementing Conversica at the earliest opportunity to capitalize on its potential for generating leads and assigning them in a structured sales process. They emphasize the importance of actively participating in training and customization of Conversica to achieve optimal results.
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Treat Conversica as a valuable team member and solicit feedback on conversations. It is suggested to treat Conversica as an integral part of the team and seek feedback on its conversations. This approach can lead to better alignment with sales goals and customer expectations. Additionally, actively monitoring and interacting with Conversica is essential for success.
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Have the necessary resources and personnel to manage Conversica effectively. Users recommend having a good IT person available to troubleshoot any AI-related issues. It is also important to have a plan in place and ensure a clean database before utilizing Conversica for outreach. Moreover, having dedicated resources and personnel who can manage Conversica effectively is critical for maximizing its impact on lead generation and engagement.
Overall, users highly recommend integrating Conversica into sales processes, starting early, actively managing it, seeking feedback, and dedicating adequate resources to achieve significant benefits in lead generation and customer engagement.
Attribute Ratings
Reviews
(1-25 of 95)Companies can't remove reviews or game the system. Here's why
March 22, 2022
Thanks to Conversica we improved our sales
- This is a great software that has allowed us to reduce the hours of work of sales agents in the search for leads. Allowing the human agents to only make the final sales closings and the system is in charge of approaching the client, offering our services, and getting more buyers. This has increased sales considerably in recent months.
March 17, 2022
Conversica Delivered Automated Lead Processing For Us
- Many more leads being processed
- My guess is 10x ROI on leads we were bringing in
- Time saved
March 16, 2022
Great tool that boosted CS productivity!
- net positive overall by driving in more revenue due to less wait times for customers
- increase in revenue by increasing productivity
January 19, 2021
Happy with the support
- Too early to tell, but doing good work so far.
January 19, 2021
Bring on more custom fields!
- It has positively had an ROI as some members have decided to come back.
January 06, 2021
Great product, even better support
- Conversica has positively influenced pipeline and bookings.
- Our sales teams have embraced their virtual assistant by helping to ensure no lead goes untouched and get alerted when a prospect does respond.
December 18, 2020
Conversica - An Excellent Solution to the Digital Drip Problem
- More engagement with less phone calls
- Narrowing large database of older leads down to those potential students with sincere interest
- Answers simple questions, freeing reps up to handle those that need human attention
December 17, 2020
Good sales Tool need to dig deeper if you are in CS
- Nothing on the CS side
- Good for creating phone numbers for ppl with no phones
- Helped sales more than cs
December 16, 2020
Great system that offers AI intelligence and touchpoints for mundane lead management
- It has allowed us to create a few deals and opportunities that might not have otherwise happened.
- It has unfortunately contacted customers or contacts that sales and account managers have not wanted contacted
- Conversica has created us a lot more pipeline in new regions such as LATAM
- All our inbound leads touch Conversica, so I guess you can say it has contributed to anything that we have closed that has come in via our website
- It's definitely ensured that we've followed up on every potential opportunity
December 09, 2020
Coversica 2020
- The percentage of viable clients is quite low. It doesn't take many clients to become a beneficial ROI. There is always room for improvement to gain more wins.
December 03, 2020
"AI: How can I help you?" Very well!
- A positive effect on our marketing sourced pipeline.
- Interactions with our target audience.
December 03, 2020
Conversica is a perfect complement for any sales and marketing team
- Generating opportunities.
- Unlocking revenue.
August 11, 2020
Conversica is a one-stop shop for Marketing Professionals
- Positive: You can clearly pull reports to identify the guests you have "won" from an inbound and/or outbound campaign you have executed through this platform. ROI is easily calculated in terms of break-even and then, what everyone wants to achieve, profit.
- Customer Experience: Every business is competitive. Having quick response times to any communication from either an active guest or prospective guest is key. If you respond quickly, this is a positive impact on the business. If you cannot respond, given your resources, you can easily lose business as there is another company just like yours who can. Conversica assists both large and small businesses in taking on this responsibility. Enhances the overall customer experience.
November 12, 2019
Increased Productivity. Better Resource Allocation. Increased Sales.
- Increases the productivity of sales because they are spending their time working other leads.
- Increase productivitiy of marketing because instead of running leads/customers through various marketing nurture campaigns etc, you can allow Conversica to do some of that work.
- Increases the chances of surfacing opportunities in various low-level leads, lost opportunities and converting them to potential sales.
October 31, 2019
Conversica Review for a B2B SaaS company
- Our instance of Conversica is paying for itself.
- We have a very high attribution ROI given the price of Conversica.
- Our Conversica goals have evolved over the years and it continues to deliver.
- The team at Conversica has done a great job proving their ROI and helping us to speak this upward to our own Exec team.
October 14, 2019
No vacations...no raises...you're hired!
- Conversica has been involved in dozens of opportunities that have been created in the past year (either through initial lead follow up or through re-engaged conversation). We've saved approximately the equivalent of 6 months of a full-time SDR time.
October 12, 2019
Offload bad Leads and make Sales winning opportunity easier
- Savings on hiring additional sales resources (6-8 FTE).
- Time savings on unproductive Leads qualified through scoring (80-90% offload).
- Hot lead to opportunity conversion rates (almost 10X).
October 09, 2019
New user of Conversica
- Leads have been converted and sales made that normally a rep would have been too busy to follow up consistently with.
- Too soon to tell.
September 26, 2019
Conversica makes sense!
- Conversica has paid for itself many times over.
September 24, 2019
Could be a stellar success with a few small tweaks -- but we also had a botched implementation
- Conversica has enabled us to not need ISRs for non-target leads outreach and escalation.
- Conversica requires a lot more human management than meets the eye of the buyer.
- We were allowed to implement Conversica poorly -- I believe that if the implementation had been better, a lot of our ailments regarding qualification and process flow would be healed.
- We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
- Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
September 20, 2019
Conversica is worth a try
- It's paid for itself.