Conversica

Conversica

About TrustRadius Scoring
Score 8.7 out of 100
Conversica

Overview

Recent Reviews

Happy with the support

8 out of 10
January 19, 2021
We use it for lead generation and to help get messaging out to more locations and line of business titles.
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Coversica 2020

9 out of 10
December 09, 2020
The AI is being used to contact cold leads and bring the viable clients to the surface. We are a small company and it save a lot of time …
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Awards

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Reviewer Pros & Cons

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Pricing

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Starter Edition

$1,499

Cloud
per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.conversica.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Conversica?

Conversica provides Intelligent Virtual Assistants (IVA) to help organizations attract, acquire and grow customers at scale. By automating routine business conversations, and personalizing interactions at scale, Conversica is designed to augment workforces allowing business professionals and Intelligent Virtual Assistants to work together harmoniously.

According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.

With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are human-like and personal, and provide unmatched accuracy and autonomy.

Reaching out to over 100 million people on behalf of thousands of companies, and with over 730 million engagements, Conversica is a portfolio company of Providence Strategic Growth, Kennet Partners and Toba Capital and is headquartered in Foster City, California. Read more at https://www.conversica.com/

Conversica Features

  • Supported: Engages and qualified leads
  • Supported: Notifies when a lead hasn't been contacted
  • Supported: Automates outreach to free up salespeople
  • Supported: Re-engages older leads to identify new prospects

Conversica Screenshots

Screenshot of How it works: a two-way conversation with leads to engage and qualify themScreenshot of Dashboard showing an overview of important metrics, like response rates, hot leads and top-performing lead sourcesScreenshot of Dashboard showing an example conversation

Conversica Integrations

Conversica Competitors

Conversica Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)15%

Conversica Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Conversica provides lead management software for marketing, inside sales and sales groups.

Outreach, Yesware, and Marketo Sales Connect (ToutApp) are common alternatives for Conversica.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Conversica are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Comparisons

View all alternatives

Reviews and Ratings

 (152)

Ratings

Reviews

(1-25 of 95)
Companies can't remove reviews or game the system. Here's why
Melanie Tobiasson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • This is a great software that has allowed us to reduce the hours of work of sales agents in the search for leads. Allowing the human agents to only make the final sales closings and the system is in charge of approaching the client, offering our services, and getting more buyers. This has increased sales considerably in recent months.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • More engagement with less phone calls
  • Narrowing large database of older leads down to those potential students with sincere interest
  • Answers simple questions, freeing reps up to handle those that need human attention
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Conversica has created us a lot more pipeline in new regions such as LATAM
  • All our inbound leads touch Conversica, so I guess you can say it has contributed to anything that we have closed that has come in via our website
  • It's definitely ensured that we've followed up on every potential opportunity
December 09, 2020

Coversica 2020

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The percentage of viable clients is quite low. It doesn't take many clients to become a beneficial ROI. There is always room for improvement to gain more wins.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Positive: You can clearly pull reports to identify the guests you have "won" from an inbound and/or outbound campaign you have executed through this platform. ROI is easily calculated in terms of break-even and then, what everyone wants to achieve, profit.
  • Customer Experience: Every business is competitive. Having quick response times to any communication from either an active guest or prospective guest is key. If you respond quickly, this is a positive impact on the business. If you cannot respond, given your resources, you can easily lose business as there is another company just like yours who can. Conversica assists both large and small businesses in taking on this responsibility. Enhances the overall customer experience.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Increases the productivity of sales because they are spending their time working other leads.
  • Increase productivitiy of marketing because instead of running leads/customers through various marketing nurture campaigns etc, you can allow Conversica to do some of that work.
  • Increases the chances of surfacing opportunities in various low-level leads, lost opportunities and converting them to potential sales.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We have a very high attribution ROI given the price of Conversica.
  • Our Conversica goals have evolved over the years and it continues to deliver.
  • The team at Conversica has done a great job proving their ROI and helping us to speak this upward to our own Exec team.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Conversica has been involved in dozens of opportunities that have been created in the past year (either through initial lead follow up or through re-engaged conversation). We've saved approximately the equivalent of 6 months of a full-time SDR time.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Conversica has enabled us to not need ISRs for non-target leads outreach and escalation.
  • Conversica requires a lot more human management than meets the eye of the buyer.
  • We were allowed to implement Conversica poorly -- I believe that if the implementation had been better, a lot of our ailments regarding qualification and process flow would be healed.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.