Great tool that boosted CS productivity!
March 16, 2022

Great tool that boosted CS productivity!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Customer Success AI Assistant

Overall Satisfaction with Conversica

we use it primarily for our customer success teams and it helps them engage with our customer issues. The initial chat is pretty engaging via AI and then it will be transferred to a real person. This has really helped us manage all of the conversations that come into our channels for support.
  • AI is really good
  • Adds more productivity hours
  • organizes all conversations
  • UI could be a tad better
  • The ability to automate chats and replies
  • net positive overall by driving in more revenue due to less wait times for customers
  • increase in revenue by increasing productivity
  • Intercom
Conversica allowed us to be more versatile and it was a lot more customizable than intercom. Intercom was limited in many ways where it did not allow us to make certain customizations or get the level of reporting that we needed. Conversica solved all this and the AI was a nice bonus.

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It is perfect for any sales team looking for automated chat, email, text options. It is also great for any companies that have a large customer success org that they need to help manage the workload for. This tool saves hours on productivity for the customer success org. It allows for thing that usually fall through the crack to actually be seen and how we can improve certain processes.