Great tool that boosted CS productivity!
March 16, 2022
Great tool that boosted CS productivity!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Customer Success AI Assistant
Overall Satisfaction with Conversica
we use it primarily for our customer success teams and it helps them engage with our customer issues. The initial chat is pretty engaging via AI and then it will be transferred to a real person. This has really helped us manage all of the conversations that come into our channels for support.
Pros
- AI is really good
- Adds more productivity hours
- organizes all conversations
Cons
- UI could be a tad better
- The ability to automate chats and replies
- net positive overall by driving in more revenue due to less wait times for customers
- increase in revenue by increasing productivity
- Intercom
Conversica allowed us to be more versatile and it was a lot more customizable than intercom. Intercom was limited in many ways where it did not allow us to make certain customizations or get the level of reporting that we needed. Conversica solved all this and the AI was a nice bonus.
Do you think Conversica delivers good value for the price?
Yes
Are you happy with Conversica's feature set?
Yes
Did Conversica live up to sales and marketing promises?
Yes
Did implementation of Conversica go as expected?
Yes
Would you buy Conversica again?
Yes
Comments
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