Thanks to Conversica we improved our sales
March 22, 2022

Thanks to Conversica we improved our sales

Melanie Tobiasson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant

Overall Satisfaction with Conversica

We have been able to improve our sales thanks to the help of this software because it manages to get the best leads and convert them into sales for the business. It has many functions and tools that allow you to choose exactly the clients that you consider the best for the follow-up that is done and only these prospects are the ones that our sales team works with, managing to reduce the work.
  • It has chatbots with real and natural conversations, which allow us to build relationships with potential customers attracting them to our brand.
  • Lead management, allows the system to only throw out the best customers and companies so that our human agents can approach them.
  • Natural language processing makes customers feel that they are being served by a human, allowing a natural approach to the sale.
  • Its interface is a bit confusing to understand at first and the more leads it generates, the more saturated the main screen becomes.
  • To get the AI to feel completely natural there is a lot of trial and error testing to be done. This is in order to make conversations feel more natural.
  • On some occasions, it has sent double and triple information from the same customer.
  • Allows you to find potential customers and reach out to them 24 hours a day, 7 days a week.
  • It naturally approaches customers on the site through its chatbots.
  • It throws out the best leads so that sales agents know which companies to work with and which ones are not interested.
  • This is a great software that has allowed us to reduce the hours of work of sales agents in the search for leads. Allowing the human agents to only make the final sales closings and the system is in charge of approaching the client, offering our services, and getting more buyers. This has increased sales considerably in recent months.

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I highly recommend this software because in the sales department we have been able to improve our work dynamics and once we adapted to the system and understood the results and metrics it showed us, we were able to increase our sales and profits. Very useful and effective software.