Transforms your candidate experience...but more development is needed to support volume / seasonal recruiters.
April 10, 2019
Transforms your candidate experience...but more development is needed to support volume / seasonal recruiters.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cornerstone OnDemand
We implemented the Recruitment Suite to modernize and simplify our existing recruiting processes, making it quicker and easier for candidates to apply whilst enhancing their overall user experience. We are currently only using Cornerstone to focus on our high volume seasonal hires. If there are enough wins, we will be using Cornerstone to facilitate our senior/head office recruitment and onboarding programme.
Pros
- Our application process has now gone from an average of 30 minutes to just 5 minutes. As a result, we've seen a 100% increase in candidate numbers which, for a volume seasonal recruitment drive, is fantastic.
- The entire candidate experience has been transformed and really puts the candidate in charge.
- The onboarding process has made a big impact. We've replaced so many outdated processes ( involving printing/scanning/physically signing, etc.) with processes that keep everything online, making it so much easier for the candidates and quicker for the recruiters and HR teams.
Cons
- It's an off the shelf package, so while you can add in custom fields (a big plus), it's very rigid in terms of how it is designed to be used. Not every company works in the same way, and I've found that a lot of the recruitment functionality is more suited to high level or blue chip hires, rather than seasonal or bulk hires.
- Specific issues we are having revolve around the references functionality. We ended up having to develop something in-house, as the system doesn't let you verify referee details o relationships prior to triggering the reference request. In addition, the form for capturing referee details only requests a name and email address. As a company working with children and young adults, we need to ensure the references we obtain are professional and tie in with a person's work history.
- The self-scheduling of interviews is a great feature, but it could be so much better. It's impossible to see what slots you have offered to someone, and it's also impossible to see what slots each recruiter has free. As such, you end up inviting people to book in an interview...only for them to discover that all the slots are already filled.
- Notifications. Generally, this is poor in Cornerstone. If, for example, a candidate requests alternative interview dates, there is no notification that goes to the recruiter or person who initially created the invite. Likewise, if you use the email functionality within Cornerstone (which we'd like to do, as this helps to maintain a full history) when a candidate replies to the email there is no easy way of knowing they have replied unless recruiters go into the user's profile. As a high volume recruiter, this just isn't workable.
- There are a number of other areas in the system that are 'OK' but with some development could be great. They include: Offer Letters, Editing/Deleting Data (if you want to update a field on an application form or delete a document you've uploaded...you need to put in a service request with Cornerstone), Reporting, and the overall 'bigger picture/ view' of a candidate and their application/work history.
- Application numbers YoY are up by over 100%. This has been achieved without any additional marketing spend.
- Time to hire has been reduced by 54%. The ability for candidates to sign e-sign offer letters means that most offers are being accepted within a matter of days, which helps us to have a better understanding of our overall staffing requirements/targets. We are no longer waiting for the morning post to see which candidates have accepted!
- Incoming posts and emails into the Recruitment Department have reduced by 74%.
- The planned reduction in headcount within the Recruitment Team has not yet been realized. Whilst, on the whole, we are seeing efficiencies, there are areas where we are having to introduce 'workarounds' that are eating up these efficiencies.
Cornerstone offered the most choices in terms of a modular approach. We were not ready to purchase a complete HR/Rec/L&D system, so purchasing a modular system that we could 'bolt' onto made perfect sense. This approach also gives us a chance to work with Cornerstone and experience their service levels, meaning all our eggs were not in 1 basket. Another reason we selected Cornerstone was the fact that they had grown organically, and they operated from a single code base.
Their sales team were knowledgeable and attentive. They really took the time to understand our needs and provided us with access to a 'sandbox' so we could get hands-on with the software before we made our final decision.
Cornerstone also made sense financially, and fit in perfectly in terms of our 5-year plans.
Their sales team were knowledgeable and attentive. They really took the time to understand our needs and provided us with access to a 'sandbox' so we could get hands-on with the software before we made our final decision.
Cornerstone also made sense financially, and fit in perfectly in terms of our 5-year plans.
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