Item: Cornerstone OnDemand
Rating: 9
Author: Mary Channon, MATD

Overall Satisfaction with Cornerstone OnDemand

Use Cases and Deployment Scope

We use Cornerstone 's Learning cloud for our field sales agents to take Product Knowledge courses, Compliance courses, and skills development courses and videos. Our users also participate in virtual instructor-led training sessions through an Adobe Connect integration. We like Cornerstone because it allows us to easily report out on completions, which is often needed for regulatory purposes. We also like Cornerstone because of the customization options that are available.

Pros and Cons

Pros

Reporting: they are continually working to improve report creation and usage from an administrator aspect as well as end-user aspect
Customization and Security: you can divide users up to receive different Welcome Page views and narrow down who can access specific content and areas of the system
Integrations with other software.
Globalization: it's easy to manage the system when your workforce consists of users who speak multiple languages.
Implementation.

Cons

Support for Administrators: the level of product support is not where it should be when it comes to answering hard questions/resolving reported defects (but they are actively working to improve on this).
Bulk updates to catalog: some features that you may want to apply to all content are not able to be bulk updated, which means you have to open and "edit" each training item individually to make edits one by one. Or you can, of course, open a billable work order.
Restricting access to Admins: it seems as though Cornerstone sometimes wants to keep certain things restricted so that they can force you to open a billable work order (i.e. reversing transcript status when errors are made).

Return on Investment

With the virtual instructor led training integration, we have been able to deliver more consistent training to our dispersed workforce and have it automatically tracked in the system.
Because of the customization opportunities, and flexible user management and assignment feature, we are able to always ensure the learners have access to the correct training based on where they live (the state where they sell insurance) and what language they speak.

Other Software Used

Microsoft Power BI, Articulate 360, Camtasia

Likelihood to Recommend

We use Cornerstone for learning, which is its forte. I really do have few complaints.
My one critique: They often release new features as BETA or "Early Adopter" to give admins a chance to implement, test, and provide feedback. It's great that CSOD wants to get new features out to market, but sometimes they are slow to implement updates based on feedback, which makes these exciting new features less than usable for some periods of time. I do believe they really try, and obviously this feedback varies on the complexity of the new feature. At the same time, there are many enhancements and upgrades that are needed in certain areas of the system that they are slow to work on (i.e. their Test UI and UX from both the admin and end-user perspectives) -- improvements that are constantly brought up in the user community, but which CSOD has decided to not prioritize. It can make the users of those features feel like they have been put on the back burner, as there isn't a lot of transparency as to why certain priorities are placed above others (improving existing functions versus implementing brand new features), but that is how new business is attracted I guess, by providing shiny new features that you can sell to the new people.
Their user community is great for asking questions that don't need immediate responses, and for providing feedback on new features. Implementation with them is also a breeze.

Cornerstone OnDemand Feature Ratings

Comments

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Cornerstone OnDemand - very flexible and easy to customize LMS, constantly improving