Crazy Egg

It is easy to set up, manage and track the user's behavior on our website.

Helps us to improve user experience.

Using this tool, we could increase our website engagement and conversion rate.

It would be great if they share high level reporting

Expecting native app option

Price is competitive

A/B testing

Session recording is not very reliable.

Hard to target some of the features, too broad.

Easy to use

Simple implementation

Reliable tracking

Overly simple for technical users.

Less advanced for enterprises.

Lack of integrations with other analytics tools.

heat maps

recordings

surveys

page time loads

price

adding entire website to snapshots

It generates heatmaps based on what users clicked on the website. Helps you with a visual representation of the user's actions.

It generates a scroll map checking how far users scroll on pages and when they lose interest in the content.

It generates Overlay and Confetti to track a website's operation.

Takes a screenshot of the URL, collects all the clicks on it, and then projects it as a heatmap on the screenshot. This makes it easier to understand.

Sometimes the snapshots record fewer visits as compared to another page variant even when traffic is evenly distributed between the two.

Crazy Egg has limited heatmap visualizations.

Need to delete snapshots after it reaches the max limit. It happens fast if you are taking both mobile and desktop views of pages.

Visual rendering of mouse clicks

User time spending on pages

Price

Support is lower than average paid products

Integration with other software

It lets you know where there is any 'dead' space on your website interface

You find out what is interesting to people and how this changes depending on where people are coming into the site from

It gives a good visual representation of site visits rather than a boring written report

Sometimes the data can be difficult to understand and can be overwhelming

The refresh time can sometimes be a bit glitchy

It provides a very visual representation of user behavior.

It makes it very clear what elements of your content are getting the most interaction.

It seems there could be a better, more efficient way to organize past snapshot data.

Easy implementation on site.

Easy to understand visual reporting.

Easy (and fast) set up.

Great UX and UI within the tool.

I wish there was more customer support to lean on for test ideas and how to use the tool to our advantage. I'm sure there is a ton of value we haven't unlocked yet.

Sometimes the test set up for different devices is a little clunky.

On our sites, we have a ton of pop-ups. Despite checking off the "omit pop-ups" on the test set up, we still capture the pop up on the page's image which can cover up a ton of retail space to analyze.

Heat mapping! Essential--you having a solid heat mapping software that shows where people are scrolling and what they are doing on your website is reason enough to get this software!

Oh, you want more reasons? Well, what about A/B page testing...

Still more? Okay, last one--recordings of actually sessions from visitors, so you can watch exactly what they are doing and see where they are getting hung up on your website or in some cases, things they are looking to click on that you didn't realize was important to end users!

Ahh, I honestly can't think of anything. All the features work as you expect. If I had to be super picky, the recording videos could use some deeper filter options.

Website interaction details (confetti, heatmap, overlay, and scroll map).

A/B testing.

Record visitor interactions with the website.

A month to month plan.

Special trail or discounted rate for entrepreneurs or new website owners.

Phone support.

More "how to" YouTube videos.

Easy implementation

High level, visual reports

Low cost

Not enough detail in reporting.

Does not have aggregate reports that are usable in decision making.

Interface issues and slow updates.

Heatmap and scroll maps are definitely the biggest asset for Crazy Egg and this helps every marketer/business user to think a lot about the website and of course! this is the selling point for them too

Confetti feature is the 2nd and yes more important feature for someone who loves to compare user data with visits on the website. One need not go web analytics tools for other information as Confetti feature does most things happen

Overlay feature lets the user see clicks on every segment of the page with overall visits and LIVE visits.

Funnel analysis is definitely a missing feature and has to be initiated as users journey across pages is more important to understand and detailed view of conversion rate is important to analyze for any business user. As we live in the world of conversion rate

I love the scroll mapping. It's a great way to gauge how visitors are interacting with our content.

We use this after on page changes to look for new behavior patterns.

I'd like to see integrated A/B testing capability.

data segmentation

list report

link analytics in Overlay report

Would like to see: form analysis, screen recording, and surveys

Tracking page scroll, e.g. how far users are willing to scroll down the page.

Click tracking with visual heat mapping of results, identifying the most clicked on aspects of a site.

Mouse tracking, to determine which aspects users may be hovering over but not clicking, or aspects that users are having a hard time finding.

The free version only allows you track a limited number of pages.

Gathering statistical significance takes 30+ days, so to get actionable results you may have to run tracking software for multiple months.

The data doesn't always contain context. While the data is quantitative, sometimes you have to makes assumptions about user intent.

Does have the ability to slow down page load time, which is really only an issue if your site is already experiences page load speed issues.

Crazy Egg does a good job in helping us visualize users' page activity.

Helps us see how a user views a page.

Saves snapshots and results of pages so we can compare results and export them.

Easy to add to pages using WordPress.

The interface is confusing sometimes, especially if you have a lot of snap shots of pages running or stopped. It takes time to find the snapshot you need.

Results should be taken with a grain of salt and use other solutions to back it up.

It would be nice if they had more feature that suggests improvements to your page.

Click Mapping - it is valuable to know where visitors are clicking and Crazy Egg does this.

Scroll Mapping - I think this may actually be even more valuable. There's often a bias toward very long pages and being able to clearly show how this is damaging the ability to have a visitor receive the message has really helped our designers reorient expectations.

Segmentation - In addition to mapping clicks, Crazy Egg does a good job of differentiating who has been clicking where based on technology, new/return visitors, and other visitor properties.

Single Page Applications - if you have a single page application, it's difficult to get the click mapping to work for anything beyond the first view of that page. You need to be able to add very specific code, which detracts from the otherwise easy use of the tool.

Exports - Exports take a really long time and are necessary as your ability to have teammates log in is extremely constrained by the pricing model.

Responsive Pages - I recognize this is a big ask, but I'd like to be able to see how things are clicked when the page is in a different configuration. It's not served in the same manner on a phone as on a desktop, so seeing the snapshot reflect that configuration and the appropriate clicks would be great.

Provides heatmaps that shows you the elements on your site that are and aren't performing well.

Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.

Screenshots show you how your website looks across a variety of different devices.

Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

Visualisations are limited - CrazyEgg doesn't offer attention maps or mousemove maps like some products.

Screenshots can take the better part of a day to generate. If you've got large traffic and want quick insights, CrazyEgg isn't the right tool.

No automation - if you want to run a set of heatmaps regularly to keep track of frequently changing content, this needs to be done manually.

No integrations with A/B testing tools, which would be very helpful.

Customer support experiences haven't been great. All requests seem to be managed by one person, who isn't interested in helping fix bugs and is generally unhelpful.

Easy integration. When we first started Crazy Egg, I was able to quickly and easily add it to our tag manager.

Quick setup and live URL testing to make sure test is properly working. There's no guessword; I plug in the URL and it does the work!

It's a simple software to use for quick information about how user's are interacting with our site. I don't have to jump through a lot of hoops to get to the data.

The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

Shows hot spots of content

Adds extra value to client's campaigns

Provides data driven recommendations for CRO

The export of the snapshot link is time sensitive and not that easy to present to clients

I wish it could be integrated into other dashboards

The plans are kind of expensive

Heat mapping

Scroll mapping

Mobile / Desktop comparisons

Easy set up

Storing older tests - You must download and store them.

Allow easier upgrading to allow for more Snapshots

Using Crazy Egg on homepages help show our clients what visitors are clicking on or NOT clicking on. The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.

We Use Crazy Egg on internal Landing pages as well to see how visitors are reacting to them. Again, The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.

Downloading the reports is very easy today and easy to view with the client. Also the new user interface to set up test is very easy to use.

The Overlay feature is very cool but hard to read sometimes and hard to share with clients using screen shots.

Heat-Mapping

Confetti Tool

Session replay

Filters

Shows where people click

For some reports, allows segmentation of visitors --- by browser, time of day, referrer, etc.

Shows how far down people scroll

Has numeric output (the List report) as well as a visual heat map

In our testing, it's become clear that CE doesn't capture all clicks. Not sure why some are missed. This may not be a huge problem since you really want to get a few thousand visits before doing any analysis, and since the missed clicks seem to be random, I think the end result will be perfectly all right.

I'd like to see just the visitor's FIRST click on a given page, as one of the alternative views.

Better and more detailed documentation on how the tracking actually works. There is some confusion about whether the screen coordinates of the click are tracked, or the element being clicked on. The former method seems to be used in the Heat and Confetti views and can get thrown off significantly by different screen aspect ratios and resolutions. The Overlay and List views seem to be based on the element being clicked on, and these views disregard clicks that don't happen in a hot area. A detailed explanation, with implications for different site technologies (responsive, tabs, other dynamic elements) would be really helpful for a minority of customers to whom this is critical.

Scroll map is nice but not really useful because it doesn't take into account where the fold is for the individual visitor. At least, I don't think it does (see previous comment about technical documentation). Great additions would be seeing the average fold line for all viewers, AND being able to segment like the Confetti View does. Also, it's not clear whether the scroll is measuring the middle point or the bottom of what's on their screen.