TrustRadius Insights
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various …
Starting at $24 per month
View PricingOverview
What is Crazy Egg?
Crazy Egg is a heat map web analytics product.
Recent Reviews
Pricing
Crazy Egg
$24.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Crazy egg heat map analytics demo
YouTube
Crazy Egg Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Crazy Egg?
Crazy Egg Video
Crazy Egg 101
Crazy Egg Integrations
Crazy Egg Competitors
Crazy Egg Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Crazy Egg is a heat map web analytics product.
Contentsquare, Medallia Digital Experience Analytics, and SessionCam (discontinued) are common alternatives for Crazy Egg.
Reviewers rate Implementation Rating highest, with a score of 9.2.
The most common users of Crazy Egg are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(126)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various departments, including marketing, design, and front-end development, have relied on Crazy Egg to gather insights for high-level decisions on websites and landing pages. The platform's heatmapping capabilities provide quantitative data on user engagement, allowing teams to optimize pages and improve the overall user experience. Crazy Egg's unique confetti tool has been particularly praised for its ability to identify popular and unpopular items on websites, highlighting areas where users expect clickable elements. Additionally, Crazy Egg's integration with Google Analytics enables users to gain a more complete picture of user behavior, further enhancing their understanding of website performance. With its comprehensive insights into user interactions and intuitive visualizations, Crazy Egg has proven to be an indispensable resource for businesses seeking to enhance conversions and improve overall website effectiveness.
Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.
Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.
Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.
Confusing Interface: Some users have found the interface of Crazy Egg to be confusing, particularly when dealing with a large number of snapshots. They have expressed that it takes time to locate specific snapshots among those that are running or stopped.
Limited Heatmap Visualizations: The limited availability of heatmap visualizations in Crazy Egg has been seen as a drawback by users. They feel that having more options for visualizing data would enhance their understanding and analysis capabilities.
Lack of Detailed Reporting: Users have mentioned that the reporting in Crazy Egg is not detailed enough, leaving them without sufficient information to make well-informed decisions. They feel that there is a need for more comprehensive reports to better analyze user behavior and optimize their websites accordingly.
Users of Crazy Egg commonly recommend trying Crazy Egg for valuable insights, especially for e-commerce websites. It is worth giving a try, particularly for novice analysts or medium businesses with a UX team. Crazy Egg is recommended for CTRs, scroll depth, and session replays. Users suggest utilizing Crazy Egg's features and webinars to avoid making assumptions about user behavior and get the most out of the tool.
Users also recommend using Crazy Egg alongside other tools like Google Analytics to gain additional insights and have a more comprehensive understanding of website performance. It is seen as a great tool for heatmaps, recordings, A/B testing, and analyzing clicks using the confetti feature of the heatmap.
Furthermore, users advise signing up for the free trial of Crazy Egg to test its capabilities before making any purchasing decisions. They suggest setting it up for important pages first to maximize its value. For those who can afford it, opting for the full plan provides advantages. However, users caution against being cautious of annual pricing and notifying any changes to the account admin. It is important to be careful with renewals and unsubscribing if not satisfied. Even on a small budget, Crazy Egg is still recommended as a tool for simple heatmaps.
Overall, users find value in trying Crazy Egg, particularly for e-commerce websites. Using it alongside other tools can provide more insights, and taking advantage of the trial version and pricing options available is advised.
Attribute Ratings
Reviews
(1-25 of 34)Companies can't remove reviews or game the system. Here's why
August 03, 2022
Excellent tool to analyse user behavior
- It is easy to set up, manage and track the user's behavior on our website.
- Helps us to improve user experience.
- Using this tool, we could increase our website engagement and conversion rate.
- It would be great if they share high level reporting
- Expecting native app option
- Price is competitive
- A/B testing
- Session recording is not very reliable.
- Hard to target some of the features, too broad.
July 18, 2022
Great Tool for Growing Businesses
- Easy to use
- Simple implementation
- Reliable tracking
- Overly simple for technical users.
- Less advanced for enterprises.
- Lack of integrations with other analytics tools.
July 11, 2022
Cool tool in improving your User Experience
- heat maps
- recordings
- surveys
- page time loads
- price
- adding entire website to snapshots
July 09, 2022
Crazy Egg Review from an Internet Entrepreneur
- It generates heatmaps based on what users clicked on the website. Helps you with a visual representation of the user's actions.
- It generates a scroll map checking how far users scroll on pages and when they lose interest in the content.
- It generates Overlay and Confetti to track a website's operation.
- Takes a screenshot of the URL, collects all the clicks on it, and then projects it as a heatmap on the screenshot. This makes it easier to understand.
- Sometimes the snapshots record fewer visits as compared to another page variant even when traffic is evenly distributed between the two.
- Crazy Egg has limited heatmap visualizations.
- Need to delete snapshots after it reaches the max limit. It happens fast if you are taking both mobile and desktop views of pages.
July 08, 2022
Crazy Egg will bright your users mouse
- Visual rendering of mouse clicks
- User time spending on pages
- Price
- Support is lower than average paid products
- Integration with other software
July 08, 2022
Great for customer insight
- It lets you know where there is any 'dead' space on your website interface
- You find out what is interesting to people and how this changes depending on where people are coming into the site from
- It gives a good visual representation of site visits rather than a boring written report
- Sometimes the data can be difficult to understand and can be overwhelming
- The refresh time can sometimes be a bit glitchy
June 23, 2021
Get Deep Insight into User Activity
- It provides a very visual representation of user behavior.
- It makes it very clear what elements of your content are getting the most interaction.
- It seems there could be a better, more efficient way to organize past snapshot data.
August 13, 2019
Great for qualitative data collection!
- Easy implementation on site.
- Easy to understand visual reporting.
- Easy (and fast) set up.
- Great UX and UI within the tool.
- I wish there was more customer support to lean on for test ideas and how to use the tool to our advantage. I'm sure there is a ton of value we haven't unlocked yet.
- Sometimes the test set up for different devices is a little clunky.
- On our sites, we have a ton of pop-ups. Despite checking off the "omit pop-ups" on the test set up, we still capture the pop up on the page's image which can cover up a ton of retail space to analyze.
January 17, 2019
Your best friend for optimizing your website!
- Heat mapping! Essential--you having a solid heat mapping software that shows where people are scrolling and what they are doing on your website is reason enough to get this software!
- Oh, you want more reasons? Well, what about A/B page testing...
- Still more? Okay, last one--recordings of actually sessions from visitors, so you can watch exactly what they are doing and see where they are getting hung up on your website or in some cases, things they are looking to click on that you didn't realize was important to end users!
- Ahh, I honestly can't think of anything. All the features work as you expect. If I had to be super picky, the recording videos could use some deeper filter options.
January 09, 2019
Want to learn how your website isn't working for you and how to improve it? Check out Crazy Egg.
- Website interaction details (confetti, heatmap, overlay, and scroll map).
- A/B testing.
- Record visitor interactions with the website.
- A month to month plan.
- Special trail or discounted rate for entrepreneurs or new website owners.
- Phone support.
- More "how to" YouTube videos.
May 25, 2018
CrazyEgg Review
- Easy implementation
- High level, visual reports
- Low cost
- Not enough detail in reporting.
- Does not have aggregate reports that are usable in decision making.
- Interface issues and slow updates.
May 24, 2018
My view on Crazy Egg
- Heatmap and scroll maps are definitely the biggest asset for Crazy Egg and this helps every marketer/business user to think a lot about the website and of course! this is the selling point for them too
- Confetti feature is the 2nd and yes more important feature for someone who loves to compare user data with visits on the website. One need not go web analytics tools for other information as Confetti feature does most things happen
- Overlay feature lets the user see clicks on every segment of the page with overall visits and LIVE visits.
- Funnel analysis is definitely a missing feature and has to be initiated as users journey across pages is more important to understand and detailed view of conversion rate is important to analyze for any business user. As we live in the world of conversion rate
June 20, 2017
Go crazy without getting egg in your face
- I love the scroll mapping. It's a great way to gauge how visitors are interacting with our content.
- We use this after on page changes to look for new behavior patterns.
- I'd like to see integrated A/B testing capability.
September 23, 2016
Very powerful
- data segmentation
- list report
- link analytics in Overlay report
- Would like to see: form analysis, screen recording, and surveys
June 01, 2016
Crazy Egg is crazy easy
- Tracking page scroll, e.g. how far users are willing to scroll down the page.
- Click tracking with visual heat mapping of results, identifying the most clicked on aspects of a site.
- Mouse tracking, to determine which aspects users may be hovering over but not clicking, or aspects that users are having a hard time finding.
- The free version only allows you track a limited number of pages.
- Gathering statistical significance takes 30+ days, so to get actionable results you may have to run tracking software for multiple months.
- The data doesn't always contain context. While the data is quantitative, sometimes you have to makes assumptions about user intent.
- Does have the ability to slow down page load time, which is really only an issue if your site is already experiences page load speed issues.
April 26, 2016
A great place to start your optimization!
- Crazy Egg does a good job in helping us visualize users' page activity.
- Helps us see how a user views a page.
- Saves snapshots and results of pages so we can compare results and export them.
- Easy to add to pages using WordPress.
- The interface is confusing sometimes, especially if you have a lot of snap shots of pages running or stopped. It takes time to find the snapshot you need.
- Results should be taken with a grain of salt and use other solutions to back it up.
- It would be nice if they had more feature that suggests improvements to your page.
March 16, 2016
Your A/B Testing Team Will Thank You
- Click Mapping - it is valuable to know where visitors are clicking and Crazy Egg does this.
- Scroll Mapping - I think this may actually be even more valuable. There's often a bias toward very long pages and being able to clearly show how this is damaging the ability to have a visitor receive the message has really helped our designers reorient expectations.
- Segmentation - In addition to mapping clicks, Crazy Egg does a good job of differentiating who has been clicking where based on technology, new/return visitors, and other visitor properties.
- Single Page Applications - if you have a single page application, it's difficult to get the click mapping to work for anything beyond the first view of that page. You need to be able to add very specific code, which detracts from the otherwise easy use of the tool.
- Exports - Exports take a really long time and are necessary as your ability to have teammates log in is extremely constrained by the pricing model.
- Responsive Pages - I recognize this is a big ask, but I'd like to be able to see how things are clicked when the page is in a different configuration. It's not served in the same manner on a phone as on a desktop, so seeing the snapshot reflect that configuration and the appropriate clicks would be great.
- Provides heatmaps that shows you the elements on your site that are and aren't performing well.
- Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
- Screenshots show you how your website looks across a variety of different devices.
- Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
- Visualisations are limited - CrazyEgg doesn't offer attention maps or mousemove maps like some products.
- Screenshots can take the better part of a day to generate. If you've got large traffic and want quick insights, CrazyEgg isn't the right tool.
- No automation - if you want to run a set of heatmaps regularly to keep track of frequently changing content, this needs to be done manually.
- No integrations with A/B testing tools, which would be very helpful.
- Customer support experiences haven't been great. All requests seem to be managed by one person, who isn't interested in helping fix bugs and is generally unhelpful.
- Easy integration. When we first started Crazy Egg, I was able to quickly and easily add it to our tag manager.
- Quick setup and live URL testing to make sure test is properly working. There's no guessword; I plug in the URL and it does the work!
- It's a simple software to use for quick information about how user's are interacting with our site. I don't have to jump through a lot of hoops to get to the data.
- The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
November 11, 2015
Big Value and Small Headaches!
Score 9 out of 10
Vetted Review
Verified User
- Shows hot spots of content
- Adds extra value to client's campaigns
- Provides data driven recommendations for CRO
- The export of the snapshot link is time sensitive and not that easy to present to clients
- I wish it could be integrated into other dashboards
- The plans are kind of expensive
September 30, 2015
Get Crazy Egg. Great price. Easy to Use. Convert More Customers
- Heat mapping
- Scroll mapping
- Mobile / Desktop comparisons
- Easy set up
- Storing older tests - You must download and store them.
- Allow easier upgrading to allow for more Snapshots
- Using Crazy Egg on homepages help show our clients what visitors are clicking on or NOT clicking on. The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.
- We Use Crazy Egg on internal Landing pages as well to see how visitors are reacting to them. Again, The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.
- Downloading the reports is very easy today and easy to view with the client. Also the new user interface to set up test is very easy to use.
- The Overlay feature is very cool but hard to read sometimes and hard to share with clients using screen shots.
August 13, 2015
Crazy Egg- Understanding the user by their own eyes
- Heat-Mapping
- Confetti Tool
- Session replay
- Filters
Score 5 out of 10
Vetted Review
Verified User
- Shows where people click
- For some reports, allows segmentation of visitors --- by browser, time of day, referrer, etc.
- Shows how far down people scroll
- Has numeric output (the List report) as well as a visual heat map
- In our testing, it's become clear that CE doesn't capture all clicks. Not sure why some are missed. This may not be a huge problem since you really want to get a few thousand visits before doing any analysis, and since the missed clicks seem to be random, I think the end result will be perfectly all right.
- I'd like to see just the visitor's FIRST click on a given page, as one of the alternative views.
- Better and more detailed documentation on how the tracking actually works. There is some confusion about whether the screen coordinates of the click are tracked, or the element being clicked on. The former method seems to be used in the Heat and Confetti views and can get thrown off significantly by different screen aspect ratios and resolutions. The Overlay and List views seem to be based on the element being clicked on, and these views disregard clicks that don't happen in a hot area. A detailed explanation, with implications for different site technologies (responsive, tabs, other dynamic elements) would be really helpful for a minority of customers to whom this is critical.
- Scroll map is nice but not really useful because it doesn't take into account where the fold is for the individual visitor. At least, I don't think it does (see previous comment about technical documentation). Great additions would be seeing the average fold line for all viewers, AND being able to segment like the Confetti View does. Also, it's not clear whether the scroll is measuring the middle point or the bottom of what's on their screen.