Creatio: Excellent product, very helpful & friendly staff
August 09, 2020

Creatio: Excellent product, very helpful & friendly staff

Will Ludgate | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Creatio (formerly bpm'online)

Creatio is used in our company for Customer Service case management. It is used across Europe & the middle east to log, process, cost & close customer service cases. Elsewhere in the company, I believe it is also used as a standard CRM system.
  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
  • Very occasional issues but quick to revert & sort.
  • No major issues to mention.
  • Faster customer service processing.
  • Much greater detail of cases stored.
  • Control of cases achieved.
  • Unified case processing across Europe.
  • Brings teams together to process cases.
I do not wish to criticize others.
In our customized system case management, e-mail management (sent in emails creating cases, added to the case, attachments stored), permissions, status changes, etc were all handled perfectly. For us, I think it works perfectly for a limited number of people handling any one case, but lack of case locking as standard could cause issues with many users accessing one case.