A great solution to manage front office processes effectively
September 07, 2020

A great solution to manage front office processes effectively

Vladlen Manastiretskiy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Creatio (formerly bpm'online)

We use the system for Salesforce automation. The system helps us manage the end-to-end customer
journey and provide cross-functional alignment. Our key requirement for the system was the ability to
manage the same customer through multiple sales processes acting independently of one another. Thanks to easily customizable workflows, we were able to achieve that easily.
  • Support for omnichannel customer communications
  • Easy-to-use productivity tools for sales agents
  • Intelligent analytics tools
  • Strong vendor support
  • We are looking forward to more AI-powered solutions in the system that would enable an even greater processes optimization.
  • Formerly, we were facing a challenge of data integrity and operational inefficiency. With the help of the system’s data management and process automation solutions, we were able to leave these issues behind. The new system implementation resulted in improved employee efficiency and a higher quality of customer experience.
The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
The system is a perfect option for companies that are searching for a combination of process automation and CRM. Additionally, the system’s customizability enables the platform to meet any business need.