Crelate - a great basic
Jannah Babasa | TrustRadius Reviewer
February 12, 2018

Crelate - a great basic

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Crelate Talent

We initially used Crelate as our main applicant tracking system (ATS) but are now also able to use it as a customer relationship management (CRM) tool. The recruiting side of the business uses it more heavily, though it has such great functionality that we're actually able to spread it out across different departments within the entire organization.
  • Customizability - I like being able to have control over what fields I can have and the order that they appear in. Crelate allows me to implement a system / logic that makes sense with my process.
  • Extension - Absolutely love the Chrome extension as it's able to effectively parse most of the information I need.
  • Customer Service - The support staff is incredible and are always willing to onboard new users / hop on a call to walk through any new issues or updates.
  • Aesthetics - Although it works, I think there's definitely room in the future to explore how they could improve optics.
  • Search - There's many different ways in which you can search through all of the contacts on Crelate, but it's not too intuitive (especially for new users).
  • Integration - I'd love to see Crelate integrate with other tools I use (e.g., Mixmax) as it would greatly improve productivity.
  • Better, more organized tracking of candidate progress and any communications
  • Ability to see productivity/output for certain time frames
  • Works well enough to be used as an overall database of connections
Crelate is a good CRM/ATS as it's functional, easy to adapt, and simple to integrate within the workflow. We primarily use it to track communications with candidates, though not as much for the client-side. In terms of being an ATS, I don't really have any other products to compare it to so my feelings are positive. It's less appropriate, I would think, if you are using a suite of productivity tools as I'm not sure that it really integrates well with many things. There are definitely some improvements to be made but, at its core, it is an effective tool that is necessary for the work that we do.

Crelate Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Not Rated
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts
Not Rated

Using Crelate Talent

4 - Two of us are in Recruiting/HR, the other two are involved in general operations
  • Candidate Tracking
  • Candidate Communications
  • Contact Database
  • We'd like to be able to incorporate the CRM functions more
It works, but not sure that it's the best/we might try out alternatives first.