A user-friendly and vital tool to ensure a well-optimised and error-free web estate.
April 26, 2021

A user-friendly and vital tool to ensure a well-optimised and error-free web estate.

Nick Spragg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Crownpeak Digital Quality Management (DQM)

My organization uses Crownpeak Digital Quality Management (DQM) to monitor standards across each website in our expanding group of businesses. It enables us to pro-actively monitor the websites rather than wait to be told about issues by customers or other colleagues. It also helps us to quickly review any new brands we bring into the group.
  • User-friendly interface
  • Useful for developers, content editors, and other business users
  • Dashboards provide quick insight into any areas of concern
  • Easy to spot trends and nip issues in the bud
  • The ability to add sub-groups so you can group sets of brands together within dashboards
  • [The] ability for the user to prompt a recrawl themselves to see instant fixes
  • SEO checks have helped key terms to hit page one in SERPs for the first time in a few years
  • Crownpeak Digital Quality Management (DQM) has fed into company-wide programs of change looking at accessibility and vulnerable customers
It doesn't take a lot of training to get people up to speed with Crownpeak Digital Quality Management (DQM), meaning the time can be spent fixing issues rather than asking questions and muddling through! For any issues we have encountered, the support team [has] been really quick at responding and assisting us.
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Better all-around alternative. Crownpeak Digital Quality Management (DQM) focuses on a wider range of issues and we found each element to be competitive or superior.

Do you think Crownpeak Digital Quality Management (DQM) delivers good value for the price?

Yes

Are you happy with Crownpeak Digital Quality Management (DQM)'s feature set?

Yes

Did Crownpeak Digital Quality Management (DQM) live up to sales and marketing promises?

Yes

Did implementation of Crownpeak Digital Quality Management (DQM) go as expected?

Yes

Would you buy Crownpeak Digital Quality Management (DQM) again?

Yes

For pro-active monitoring of websites, and being able to jump on broken links and images, gain insight into missing metadata and fix issues on the fly, Crownpeak Digital Quality Management (DQM) is invaluable. The PageChecker also provides a great tool to ensure you can review your content pre-go live and keep new issues to a minimum.