Crowning Crownpeak's Digital Quality Managment (DQM) a winner
Overall Satisfaction with Crownpeak Digital Quality Management (DQM)
We are using Crownpeak DQM to make sure our production and staged websites are ADA compliant. It is currently used by IT and to a lesser extent Legal. I am the main point of contact and admin for the DQM. I am also the main person responsible for the remediation of found issues. The business problem it addresses is possible litigation for non-ADA compliant websites or apps.
Pros
- DQM does a great job at identifying code that doesn't meet WCAG guidelines.
- DQM has nice reporting tools and it is easy to deliver the results to non-IT employees.
- The Page Checker tool is very helpful for real-time scanning. This makes it possible to make sure fixes work before the next main scan.
Cons
- It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
- There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
- Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
- It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
- DQM was definitely a positive ROI. We were able to find and fix several issues because of it. This will undoubtedly save us from possible future lawsuits.
- DQM has gained IT more trust from Legal. They see that we are being proactive when it comes to potential legal issues.
- DQM has taken some of the guesswork out of development. We can easily identify issues and steps to correct them. It has also given us best practice techniques.
Do you think Crownpeak Digital Accessibility and Quality delivers good value for the price?
Yes
Are you happy with Crownpeak Digital Accessibility and Quality's feature set?
Yes
Did Crownpeak Digital Accessibility and Quality live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Crownpeak Digital Accessibility and Quality go as expected?
Yes
Would you buy Crownpeak Digital Accessibility and Quality again?
Yes
Comments
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