Crowning Crownpeak's Digital Quality Managment (DQM) a winner
April 28, 2021

Crowning Crownpeak's Digital Quality Managment (DQM) a winner

Charles Adams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Crownpeak Digital Quality Management (DQM)

We are using Crownpeak DQM to make sure our production and staged websites are ADA compliant. It is currently used by IT and to a lesser extent Legal. I am the main point of contact and admin for the DQM. I am also the main person responsible for the remediation of found issues. The business problem it addresses is possible litigation for non-ADA compliant websites or apps.
  • DQM does a great job at identifying code that doesn't meet WCAG guidelines.
  • DQM has nice reporting tools and it is easy to deliver the results to non-IT employees.
  • The Page Checker tool is very helpful for real-time scanning. This makes it possible to make sure fixes work before the next main scan.
  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
  • DQM was definitely a positive ROI. We were able to find and fix several issues because of it. This will undoubtedly save us from possible future lawsuits.
  • DQM has gained IT more trust from Legal. They see that we are being proactive when it comes to potential legal issues.
  • DQM has taken some of the guesswork out of development. We can easily identify issues and steps to correct them. It has also given us best practice techniques.
Some of the reports and scan results took a little digging to find, but overall the DQM was easy to use. The navigation bar is very straightforward and does a good job identifying page sections. The Page Checker was also very easy to use and understand. We had very few complaints with the usability of the site.
Crownpeak DQM support was fantastic! We started off with weekly calls to go over any issues or questions we had, but eventually moved it to monthly since the tool was so easy to learn. All of my questions were met with clear answers. If I had an issue between calls, I was able to email their support group and almost always got an answer or solution the same day.

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I would definitely recommend Crownpeak DQM to colleagues. It does a good job of scanning existing code and offers nice recommended solutions. The Page Checker tool is also very useful. I used it daily while developing a new website. I would caution against completely relying on DQM for ADA compliance, though, as it does miss some things. It doesn't appear to make sure keyboard navigation or screen readers would be able to use the website. I would recommend supplementing DQM with an actual user functionality test.