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Cvent: A life saver for conference registration!
May 01, 2020

Cvent: A life saver for conference registration!

Sharna Pascolo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We use Cvent as the main platform for our 3000+ person annual conference as well as a handful of smaller conferences and events that range from 15-150 people. For our annual conference, we use ALL the Cvent functions from Abstract Management to curate our sessions, registration types, registration paths, admission items, optional items, fees, speakers, exhibitors, and credits— id Cvent has it, we use it! And it has all helped eliminate double handling of work, it's streamlined our processes and given us more time to perfect other areas of our conference we otherwise wouldn't have time to focus on. We only have a small team of 12 in our office and more than half of us have Cvent logins. Others in our office and on our board of directors have access to reporting in portals so that they can track how our numbers are looking.
  • Accommodates our very complex registration setup with different reg types/fees/packages.
  • Allows us to have a very robust 3 day schedule of over 100 tours and sessions.
  • Integrates directly into our app (Crowd Compass) and onsite Solutions (OnArrival).
  • Badge & certificate printing directly from the site.
  • Loading credits in the system is the bane of my existence, such a simple task is so tedious and I feel it could easily be fixed by their developers.
  • We have a lot more registrations completed in one sitting, less abandoned
  • Session selection is more fluid; not as many onsite changes.
  • More opportunities to market and show data on how the marketing is progressing.
All the Cvent support staff is fantastic. Caleb Conrad is our main customer service rep and I can't recommend him enough! We've also had some really great onsite staff come out to manage onsite registration at our events and they are all very easy to work with. Kim Segal is our account manager and is lovely to deal with!

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

Once you know how to use the platform, it is great to be able to take control of your own registration without having to depend on outsourced companies to make simple edits. Reporting and data continue to exist year after year so you can always go back and pull information with ease. The website pages you can create are so customizable. The options are endless and look fantastic!