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Cvent Event Management

Cvent Event Management

Overview

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…

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Recent Reviews

Great management tool!

10 out of 10
February 23, 2024
We use Cvent Event Management for all of our events (in-person, hybrid, and virtual). The tool has provided us with across the board …
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It's works!

7 out of 10
December 19, 2023
Incentivized
We are 3rd party service that builds events on behalf of clients. Sometimes we are building in our account and sometimes in the …
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TrustRadius Insights

Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to …
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Review 2023

8 out of 10
November 04, 2023
Incentivized
In our business we use Cvent Event Management to manage delegate registrations. We do this by creating a website with all information …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Attendee list export (37)
    8.5
    85%
  • Registration, RSVP, and ticketing (38)
    8.5
    85%
  • Event analytics (38)
    8.0
    80%
  • Email marketing (39)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Poll Everywhere?

Poll Everywhere is an event management software system offered by Poll Everywhere.

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Features

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

8.1
Avg 8.3

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.2
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 8.1

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.9
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.3
Avg 8.3

Virtual Event

These are features for Virtual Event software.

7.8
Avg 8.1
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Product Details

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Cvent Event Management Features

  • Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
  • Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
  • Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

Cvent Event Management Video

Cvent Event Management Competitors

Cvent Event Management Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.

Reviewers rate Record meetings / events highest, with a score of 8.9.

The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(467)
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Attribute Ratings

Reviews

(1-25 of 75)
Companies can't remove reviews or game the system. Here's why
Lesley Irminger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've had nothing but positive interactions with the Cvent support team. In particular I've found they can be "over-helpful" and I have to ask them to walk me through vs doing so I can learn. They are always happy to do so. They are also very proactive on responding, following up and emailing instructions on things they assist with so we have the knowledge for the future.
Lindsay Buchanan, CMP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
Support has suffered greatly since COVID and you can tell that the legacy understanding of the Cvent system does not exist any longer. It feels like you are dealing with a manual verses a person most times as the standard answer is have you deleted your cache, cookies, and temporary internet files or even closed and reopened your browser. There is supposed to be a premium support line for certain client levels and it doesn't offer any better support than the primary support line number.
Tyler Manoukian | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Cvent is always available by phone, email, or chat. The community is a top-of-the-line resource that enables you to find answers to most of your questions with just a few clicks. The self-guided trainings are very informative and helpful in problem solving. I'd like to see more features be added, commensurate with the rate of inquiries.
Luciana Cis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
There is a wealth of knowledge online for users. There are videos, blogs, forums, chats, and even a program where you can earn prizes for learning the system better. I am always able to find an answer or request an answer for any information that is needed. It is rare for me to feel so supported!
Score 9 out of 10
Vetted Review
Verified User
Our account management team has been very supportive and helpful from the start to many years into implementation. They are in constant contact with our builders and our admins about new features, trainings, and solutions to issue which arise especially in integrating with other systems or with developing alternative models.
Nikki Burn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Their support desk is one of the best I have ever had the pleasure of working with in my 30 years in this industry. They are always available, knowledgeable, and professional. No matter how complex the problems were that I have ever presented to them, they had the solution.
July 29, 2020

Easy to use!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Anytime I've had a question or concern, I've always received an expeditious response and assistance from the support staff at Cvent Event Management.
James Rose | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Spot on!

Either via chat on the support site or direct phone call with support, Cvent is committed to give the best customer service available. With the addition of Cvent Community last year that has become a great resource for knowledge.
Marissa Wagoner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The support is hit or miss, just like with most companies. Sometimes you will get a CSR who understands what you are looking for and has the knowledge and resources to quickly help to correct the issue. More often when I am reaching out for support, it is because I have found some obscure problem that is affecting things on the back end of my event. In most of these cases, the initial support team is unable to help me and the request must be escalated to a technology team to investigate. Once your problem goes to the technology team, you know you may never hear back and if you do the answer will be unsatisfactory at least half the time. Sometimes they are able to fix the issue, but often it is not until after the event has concluded.
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