Cvent Event Management

Cvent Event Management

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Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
Cvent Event Management

Overview

Recent Reviews

Cvent Review - Express

8
May 04, 2022
We used Cvent Express for all of our in-person events as well as Webinars. Thanks to the WebEx integration. Most of the events we hosted …
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Cvent is great!

10
April 26, 2022
We use Cvent Event Management as our meeting technology for our global meeting and events program and they are great! We have used them …

Cvent for the Win!

9
April 14, 2022
I have used Cvent Event Management for 10 plus years and continue to use it. It has been pleasant to watch Cvent grow over the years. In …
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The Magic Pill for Event Planners!

10
April 13, 2022
Cvent Event Management is critical for planning our internal events as well as our external customer events. Cvent helps our team to …
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Enhance Your Guest’s Experience!

10
April 13, 2022
Utilizing Cvent Event Management has been a valuable tool for our professional services firm. We leverage it to enhance the client …
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All about customers

8
April 12, 2022
We use Cvent Event Management to manage orientation reservations. We use it to manage course registration sessions and we integrate it …
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Excellent Event Management

10
April 12, 2022
We use Cvent mainly for registration, attendee management, and sharing information and meeting details with all of our attendees. We also …

Phenomenal Customer Support

8
April 12, 2022
We currently use Cvent to design websites for events and conferences hosted by my organization, as well as for clients hosting in our …
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Cvent Event Management Review

9
April 11, 2022
Our organization has used Cvent for our organizaton's 3 regionally focused annual conferences and professional development events hosted …
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022
TrustRadius Award Top Rated 2021

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Bizzabo?

Bizzabo is an all-in-on event registration built to handle every step of the event lifecycle, with features such as built-in customer relationship management (CRM), ticketing, and custom reporting.

Features Scorecard

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Product Details

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Cvent Event Management Features

  • Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
  • Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
  • Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

Cvent Event Management Video

Cvent Event Management Integrations

Cvent Event Management Competitors

Cvent Event Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Comparisons

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Frequently Asked Questions

What is Cvent Event Management's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses Cvent Event Management?

The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees) and the Events Services industry.

Reviews

(1-25 of 70)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
There is a wealth of knowledge online for users. There are videos, blogs, forums, chats, and even a program where you can earn prizes for learning the system better. I am always able to find an answer or request an answer for any information that is needed. It is rare for me to feel so supported!
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our account management team has been very supportive and helpful from the start to many years into implementation. They are in constant contact with our builders and our admins about new features, trainings, and solutions to issue which arise especially in integrating with other systems or with developing alternative models.
Nikki Burn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Their support desk is one of the best I have ever had the pleasure of working with in my 30 years in this industry. They are always available, knowledgeable, and professional. No matter how complex the problems were that I have ever presented to them, they had the solution.
Lesley Irminger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I've had nothing but positive interactions with the Cvent support team. In particular I've found they can be "over-helpful" and I have to ask them to walk me through vs doing so I can learn. They are always happy to do so. They are also very proactive on responding, following up and emailing instructions on things they assist with so we have the knowledge for the future.
July 29, 2020

Easy to use!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Anytime I've had a question or concern, I've always received an expeditious response and assistance from the support staff at Cvent Event Management.
James Rose | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Spot on!

Either via chat on the support site or direct phone call with support, Cvent is committed to give the best customer service available. With the addition of Cvent Community last year that has become a great resource for knowledge.
Marissa Wagoner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The support is hit or miss, just like with most companies. Sometimes you will get a CSR who understands what you are looking for and has the knowledge and resources to quickly help to correct the issue. More often when I am reaching out for support, it is because I have found some obscure problem that is affecting things on the back end of my event. In most of these cases, the initial support team is unable to help me and the request must be escalated to a technology team to investigate. Once your problem goes to the technology team, you know you may never hear back and if you do the answer will be unsatisfactory at least half the time. Sometimes they are able to fix the issue, but often it is not until after the event has concluded.
Score 8 out of 10
Vetted Review
Reseller
Review Source
I really suggest someone in your company taking the time to become the Cvent expert. The call in or chat support is mostly helpful although there have been times that it gets frustrating when they don't understand what you want to accomplish. Their account managers seem to have a lot of accounts on their plates. You are also assigned a customer success consultant but I have found very few of the ones we have had to be pro-active and take an interest in our account. They mostly just work with you when you contact them with an issue.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I am grateful to have a strong contract with Cvent and a good client success manager, however before that contract was signed getting support was difficult and getting the help desk to understand what the issues are is difficult. I have to escalate most items to my Cvent manager. A lot of the responses are not actual responses that help explain what happened.
Score 8 out of 10
Vetted Review
Verified User
Review Source
They respond initially in a timely manner however some follow-ups have been slow. They do usually provide acceptable resolutions to issues or problems we are facing. In the past, if the support team was unable to resolve and issue, our Cvent representative has reached out to apologize or offer some other sort of assistance.