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Cvent Event Management Reviews

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298 Ratings
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Score 8.6 out of 100
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Reviews (1-25 of 67)

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September 18, 2020

From venue-sourcing to post-event surveys and everything in between, Cvent is a one-stop shop for event planning.

Nikki Burn | TrustRadius Reviewer
Nikki Burn
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Their support desk is one of the best I have ever had the pleasure of working with in my 30 years in this industry. They are always available, knowledgeable, and professional. No matter how complex the problems were that I have ever presented to them, they had the solution.
Read Nikki Burn's full review
July 30, 2020

Cvent for Universities with TouchNet

Lesley Irminger | TrustRadius Reviewer
Lesley Irminger
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
I've had nothing but positive interactions with the Cvent support team. In particular I've found they can be "over-helpful" and I have to ask them to walk me through vs doing so I can learn. They are always happy to do so. They are also very proactive on responding, following up and emailing instructions on things they assist with so we have the knowledge for the future.
Read Lesley Irminger's full review
July 22, 2020

Cvent is a encompass platform for event management

James Rose | TrustRadius Reviewer
James Rose
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Spot on!

Either via chat on the support site or direct phone call with support, Cvent is committed to give the best customer service available. With the addition of Cvent Community last year that has become a great resource for knowledge.
Read James Rose's full review
July 20, 2020

Cvent for DMOs

Amy Zientek | TrustRadius Reviewer
Amy Zientek
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
The account reps we have had while using Cvent have been great. They are always able to answer our questions and assist with what we need.
Read Amy Zientek's full review
July 27, 2020

Event management with clean data and reporting galore

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.
Read this authenticated review
November 13, 2020

Cvent Management Review

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
The support is amazing. My Success Manager checks in with me all of the time. They are very good at ensuring that their customers are well educated on the products.
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July 29, 2020

Easy to use!

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Anytime I've had a question or concern, I've always received an expeditious response and assistance from the support staff at Cvent Event Management.
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May 06, 2020

Attendee Management Made Easy

Madison Spears | TrustRadius Reviewer
Madison Spears
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I have always received a friendly voice on the other side of the phone when I have called. They are always happy to help and fix any issues I have.
Read Madison Spears's full review
July 10, 2020

Cvent is great for big events!

Marissa Wagoner | TrustRadius Reviewer
Marissa Wagoner
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
The support is hit or miss, just like with most companies. Sometimes you will get a CSR who understands what you are looking for and has the knowledge and resources to quickly help to correct the issue. More often when I am reaching out for support, it is because I have found some obscure problem that is affecting things on the back end of my event. In most of these cases, the initial support team is unable to help me and the request must be escalated to a technology team to investigate. Once your problem goes to the technology team, you know you may never hear back and if you do the answer will be unsatisfactory at least half the time. Sometimes they are able to fix the issue, but often it is not until after the event has concluded.
Read Marissa Wagoner's full review
July 09, 2020

Cvent Event Management Review

Emily Brown | TrustRadius Reviewer
Emily Brown
Score 8 out of 10
Vetted Review
Reseller
Review Source

Support Rating

6
I really suggest someone in your company taking the time to become the Cvent expert. The call in or chat support is mostly helpful although there have been times that it gets frustrating when they don't understand what you want to accomplish. Their account managers seem to have a lot of accounts on their plates. You are also assigned a customer success consultant but I have found very few of the ones we have had to be pro-active and take an interest in our account. They mostly just work with you when you contact them with an issue.
Read Emily Brown's full review
July 09, 2020

Cvent gets an A+ in my book!

Mikaela Gibson | TrustRadius Reviewer
Mikaela Gibson
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Support has always been helpful when I call or email. My only reason for not giving a 10 is that I usually have to wait 10-15+ minutes to get through.
Read Mikaela Gibson's full review
May 16, 2020

Cvent is a Great Event Management Software

Mayra Banuelos | TrustRadius Reviewer
Mayra Banuelos
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Cvent reps are always available to help whether you're in your office or off-site at your event. Their Cvent Community is also a nice feature that lets you do research and communicate with other Cvent users to find answers to your questions.
Read Mayra Banuelos's full review
May 01, 2020

Cvent: A life saver for conference registration!

Sharna Pascolo | TrustRadius Reviewer
Sharna Pascolo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
All the Cvent support staff is fantastic. Caleb Conrad is our main customer service rep and I can't recommend him enough! We've also had some really great onsite staff come out to manage onsite registration at our events and they are all very easy to work with. Kim Segal is our account manager and is lovely to deal with!
Read Sharna Pascolo's full review
April 30, 2020

Cvent is for Organizations that are serious about event management!

Tyler Manoukian | TrustRadius Reviewer
Tyler Manoukian
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Cvent is always available by phone, email, or chat. The community is a top-of-the-line resource that enables you to find answers to most of your questions with just a few clicks. The self-guided trainings are very informative and helpful in problem solving. I'd like to see more features be added, commensurate with the rate of inquiries.
Read Tyler Manoukian's full review
April 18, 2020

Strong and trusted platform for event needs

Lisa Kelley, CMP | TrustRadius Reviewer
Lisa Kelley, CMP
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Wait times can be a bit long to get ahold of a customer service rep, but they are very thorough in making sure your questions are answered, and in providing viable solutions for issues.
Read Lisa Kelley, CMP's full review
March 17, 2020

Cvent is awesome

Janelle Buckley | TrustRadius Reviewer
Janelle Buckley
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
The support is quick, the community is active and the resources are helpful. Pay attention to your email communications that come out, stay up to date with any updates that are going to be made, and make sure to check in with your Cvent community on things other people are learning.
Read Janelle Buckley's full review
March 17, 2020

Cvent Event Management Review

Megan Huftalin | TrustRadius Reviewer
Megan Huftalin
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I have run into issues or questions that I can't figure out an answer to so I have turned to Cvent support. They are fantastic. They call, email and reach out to you to make sure you are getting taken care of and that your problem or question is resolved in a timely manner.
Read Megan Huftalin's full review
March 12, 2020

Cvent helps the invisible workload!

Kim Schechter | TrustRadius Reviewer
Kim Schechter
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
Cvent support can be hit or miss depending on who you get on the phone. We have had some customer service reps that have no idea what we are talking about, and we have had some that are outstanding and solve all our problems. So we just call back and see if someone else can help us.
Read Kim Schechter's full review
March 10, 2020

It just works!

Ben Craig | TrustRadius Reviewer
Ben Craig
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
I haven't needed any customer support in the past 6 months.
Read Ben Craig's full review
January 29, 2020

Cvent Event Management Review

Charlotte Grimmett | TrustRadius Reviewer
Charlotte Grimmett
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Cvent's helpline is always "on" so there's no excuse to not get help! They are easy to get ahold of and even more - they follow up every single time you submit a help ticket or you call for help. They provide additional documents to help you next time as well as a summary of the issue and resolution.
Read Charlotte Grimmett's full review
July 14, 2020

Cvent in review

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Response is fast and results quick.
Read this authenticated review
March 17, 2020

Cvent Event Management - Make your life easier!

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
For advanced issues, the support team doesn't seem able to offer work arounds or alternative ideas. They often refer you to the support center and articles there, which is somewhere I typically check before reaching out to them in the first place. I understand how Cvent functions and how to set up typical sites, when I need out of the box thinking the support center and personnel is often disappointing. We've also had trouble with our account reps not following up on questions or issues that we have and it takes repeated follow up on our end to get any answers.
Read this authenticated review
July 10, 2020

As easy as just few clicks (Cvent)

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
The support at Cvent is great, they are very friendly and active, they always give their best to solve the problem and the follow up is very good.
Read this authenticated review

Cvent Event Management Scorecard Summary

Likelihood to Recommend (298)
8.6
Likelihood to Renew (16)
9.7
Usability (17)
8.0
Availability (1)
7.3
Performance (1)
8.2
Support Rating (68)
8.7
In-Person Training (1)
8.2
Online Training (1)
8.2
Implementation Rating (6)
9.2
Product Scalability (1)
9.1

What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Categories:  Event Registration,  Event Management

Cvent Event Management Features

Has featureDesigned to help meeting and event planners more easily navigate every aspect of the event process.
Has featureIncrease attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
Has featureCreate organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

Cvent Event Management Video

Watch See how Milken Institute's event team drives efficiency and delivers amazing attendee experiences.

Cvent Event Management Integrations

Cvent Event Management Competitors

Eventbrite, Certain Event Automation Software, Aventri (formerly etouches)

Cvent Event Management Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required

Cvent Event Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone