Item: Cvent Event Diagramming
Rating: 8
Author: Ashley Peacock, CVP

Use Cases and Deployment Scope

Our Event Services team within our venue utilizes Cvent Social Tables to develop event set-up diagrams for the event planners and other clients who hold events in our spaces. Some other departments have access to view/edit these, but the Event Services team primarily uses it. We work with event planners and other clients to edit these until they have approved them, then they are exported as PDFs and sent out to all staff at our facility in preparation for the event. We used this software to replace an older software serving the same purpose, which was extremely dated and had inferior customer service. I was familiar with Social Tables from implementing it at my previous venue. I knew when I started here that we could provide a superior service to our clients with it while also receiving excellent service ourselves.

Pros and Cons

Clean, clear event diagrams.
Overall great customer service.

The ability to render heights accurately.
Being able to edit the way specific tools look or the ability to design more customize-able team favorites instead of this.

Return on Investment

It has enabled us to provide more modern and clear event set-up diagrams to event planners and clients.
It has reduced the amount of time our Event Services team spends creating and editing diagrams.

Alternatives Considered

I have used two other types of event diagramming software previously, including Optimum Settings ii and Meeting Matrix. Both were extremely dated, and the programs looked like they still lived in the late 1990s despite being used in the 2010s. OSGi was out of business and had no technical support available. Meeting Matrix still exists and has technical support available, but we also found their customer service to be lacking, and the representatives not very available or helpful. In both cases, I switched my facilities from using their old software to Cvent Social Tables, which is much more modern, easier to use, and provides excellent customer service and technical support.

Support Rating

I would honestly give it a solid ten if I could make a few small tweaks to the software itself and if I had a mobile/tablet app for my Event Services team to be able to create and edit diagrams when on the go with clients. Otherwise, it is an excellent choice for creating event set-up diagrams.

Key Insights

Do you think Cvent Event Diagramming delivers good value for the price?

Yes

Are you happy with Cvent Event Diagramming's feature set?

Yes

Did Cvent Event Diagramming live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Diagramming go as expected?

Yes

Would you buy Cvent Event Diagramming again?

Yes

Likelihood to Recommend

Cvent Social Tables is excellent for event managers, planners, or others who need to be able to quickly and accurately draw an event set-up in a way that is clear and easy to read. I have seen it work well for organizations who plan events in other facilities as well as in my situation as an event venue. The biggest issue in which it does not work well is when you want to edit on the go. If you have a laptop or desktop computer to edit with, you're in good shape - but if you want to walk space with a tablet and make edits, you are out of luck.

Clean, modern event diagramming software with great customer service - just needs a working mobile app and it'd be perfect!

Overall Satisfaction with Cvent Social Tables