Great at mitigating risk, better at customer service.
April 06, 2023

Great at mitigating risk, better at customer service.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with D&B Finance Analytics

We leverage the information from DNBI reports for commercial credit underwriting. The reports addresses the credit risk, trade payment information, failure risk and overall risk of a potential client. It's very useful, but sometimes there's minimal information on smaller companies.

Pros

  • Very broad portfolio. Specially in the US & Canada.
  • Fairly accurate information.
  • Good Customer Service.
  • Easy to use dashboards and alerts for your portfolio.

Cons

  • Manuals for step-by-step process, maybe video(s) for all the functionalities.
  • Small percentages of the database have previous addresses.
  • I'd like to have an automated email with the report in PDF I've just purchased.
  • Reduced DSO
  • Improved cash flow.
It's definitely help us reduced our credit risk exposure. We can also be proactive as the credit risk management tools, like alerts helps us be proactive on potential severe delinquencies or a customer defaulting.
The process already existed before I started working on my current company. But we have constant communication from the D&B team to improve our knowledge on all the tools we can use within D&B finance analytics.

It has helped reducing our financial risk by analyzing data from multiple sources including trade payment information, public records, industry benchmarks and in some cases financial statements. This analysis helps us mitigating our financial risk.
The customer service is very good.

Do you think D&B Finance Analytics delivers good value for the price?

Yes

Are you happy with D&B Finance Analytics's feature set?

Yes

Did D&B Finance Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of D&B Finance Analytics go as expected?

Yes

Would you buy D&B Finance Analytics again?

Yes

When facing any kind of issues with the overall use experience customer service and the troubleshooting team is very responsive, this is a great comfort because the commercial credit underwriting roles are very fast paced, the information needs to flow asap.

Searching for smaller companies is sometimes troublesome, there's limited information out there not always accurate when searching by address or even ID. This is also understandable, as smaller companies have less trade engagement but it'd be great if it could be improved.

Comments

  • Kevin Johnson | TrustRadius Reviewer
    Kevin Johnson
    (Vendor Representative) commented a year ago
    Thank you so much for your kind words! We’re glad you’re pleased with D&B Finance Analytics and that it’s been beneficial to your company. We are thrilled that you are enjoying your experience, but we also understand some challenges you face. Dun & Bradstreet strives to provide the best experience possible so that you can be successful. I wanted to let you know we are constantly improving our product, so we value your feedback. Thank you for taking the time to write this review; we appreciate it greatly. Cheers!

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