Item: D&B Finance Analytics
Rating: 5
Author: Harry C McLaughlin, CICP

Overall Satisfaction with D&B Finance Analytics

Use Cases and Deployment Scope

D&B Finance Analytics is used as a primary source for making credit decisions and monitoring the health of our clients.

Pros and Cons

Pros

Compiles a large pool of data from multiple industries
Provides a nice format for reading the data
Customer support is relatively responsive

Cons

Reliability of Data is suspect with multiple records for the same company and missing or contradictory information within.
Pursuing and incentivizing both self reporting and creditor reporting - data is often outdated or missing
Consistency between tools often charts and details do not match

Return on Investment

D&B Finance Analytics provides us with a standard on which to base our decisions which reduces processing time.
Erroneous information has caused delays or inaccurate decisions and as a result lost business. The lack or reliability has caused us to add new secondary verification steps and look for supplemental report providers (additional costs)

Alternatives Considered

Experian Credit Risk, Creditsafe, Experian DataShare and PassFort a Moody's Analytics solution

Each solution offers similar data in separate segments. The depth or breadth of the data pool differs, but based on the reliability of D&B Finance Analytics multiple solutions could be used for a lower cost.

Support Rating

This is where D&B Finance Analytics shines - our dedicated team is quick to respond to most requests, but relies on information provided by various internal support teams often which seem to be immovable in their position of being "right". In one particular case that stands out, the report showed a company to be out of business. However, we were able to verify with the Secretary of State the company's good standing. We provided all of the data but were told there was no change in the D&B Finance Analytics records.

Key Insights

Do you think D&B Finance Analytics delivers good value for the price?

Are you happy with D&B Finance Analytics's feature set?

Did D&B Finance Analytics live up to sales and marketing promises?

Did implementation of D&B Finance Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy D&B Finance Analytics again?

Other Software Used

Creditsafe, Experian Credit Risk

Likelihood to Recommend

D&B Finance Analytics remains the standard of data for those which have been using it, however, for newer companies looking for data, I would steer them to a more reliable and cost effective tools that better suits their needs. Many companies in our industry have stopped reporting or using D&B Finance Analytics

Comments

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Kevin Johnson
(Vendor Representative) commented 6 months ago
Thank you for your detailed review of DB Finance Analytics Harry. Were glad to hear the platform has supported your credit decision-making and that youve found the customer support team responsive. We also appreciate your candid feedback regarding data consistency and reliability your insights are incredibly valuable and help us identify areas for improvement. To help address the concerns you raised Ill notify the account manager to assist with troubleshooting. Thank you again for sharing your experience.

D&B Finance Analytics offers a lot of data but there's a cost