Datto RMM great for the Small in-house IT team
January 29, 2019

Datto RMM great for the Small in-house IT team

Jason Rojas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Datto

I am an in-house IT manager and a team of one. Thankfully the majority of my infrastructure is in the cloud but like I said: a team of one. Datto is my RMM and my source of information on my computer hardware. This solution is in the cloud and allows me to manage my computers from anywhere.
  • Information on computer hardware.
  • Allows the creations of user-defined fields: so helpful.
  • Great reporting tools.
  • Modernize the interface and streamline it. It feels like there are a lot of clicks to get to commonly used areas.
  • More user defined fields (not a deal breaker).
  • I can operate from anywhere and so can my users.
  • See how hardware is performing and be proactive.
Very affordable. I used another service known as Naverisk and dropped them as they were more expensive and the service was not as good. Datto is designed for IT consultants so teams are getting a well-designed platform.
If you are a team of one and need to manage and support your users, this allows you to remote in and control your machines as if you had local Windows infrastructure in house. I can use remote support when they need me and I can see when a computer is utilizing too many resources before my user tells me.