DayForce HCM - The Lifesavers of the HR/Payroll Profession
Updated January 13, 2024
DayForce HCM - The Lifesavers of the HR/Payroll Profession
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
DayForce HCM is used across the whole organization for Time and Attendance and Employee Self-Service. DayForce HCM has multiple features/modules which streamline our daily processes and enables an increased accuracy rate of information posting to our employees master file. Workflows are a major benefit. Our workflows digitalized many documents and reduced 'lost or misplaced' information needed to ensure our employees receive accurate pay.
- Workflows reduce the number of face-to-face interactions and allows employees easy access to information such as address changes and direct deposit.
- Service, now, provides a faster turnaround on incidents.
- DayForce HCM is designed to reduce repetitiveness and 'loss' of information.
- The Reporting feature has room for MUCH improvement. We are not able to generate many needed finance/auditing reporting easily without assistance from service.
- Employees are pleased with their ANYTIME access and ability to view and make changes.
- Management is pleased with mobile app.
- Payroll is pleased with workflows.
Dayforce HCM is designed to run payroll previews in real-time and allow users to see labor costs instantly. Initially, this feature did not appear as a positive benefit; however, we utilize Real-Time to analyze increases or decreases in our payroll prior to commit. This aids in reduced manual checks and other employee issues.
Our automated rules was MOST beneficial regarding OnCall events. OnCall events occur during a 'designated' time each day. Events occurring during those times are recorded and paid differently. After we embedded the rule in the PayCode and developed a workflow, this event reduced 'hands-on' from 4 employees to 1 with much success.
Ceridian Dayforce does offer the ability to access real-time information and it is very beneficial. Our HR team's access enables them to provide valuable information throughout the hiring process which aids management in making quick decisions. The same is true for Shfit Leaders and supervisors regarding unexpected production crisis. We truly enjoy the platform.
The impact is positive. Housing all factors in a single application reduces error of duplicate key entries. Our managers are able to share information immediately as well as retrieve employee data instantly. The Employee Portal allows employees to view and access certain information, incuding personal and earnings, from any area.
Do you think Dayforce delivers good value for the price?
Yes
Are you happy with Dayforce's feature set?
Yes
Did Dayforce live up to sales and marketing promises?
Yes
Did implementation of Dayforce go as expected?
I wasn't involved with the implementation phase
Would you buy Dayforce again?
Yes
Dayforce Feature Ratings
Using Ceridian Dayforce
413 -
Our Employees utilize two features: Time and Attendance and Portal
Our Approvers (supervisors, assistants, managers) utilize MyHR, Time and Attendance and Portal
Our Execs in addition to the above utilize Reporting
Our HR/Accounting/Finance/Benefits Administrator utilizes and has full access to all features and modules
3 - As Senior Payroll Administrator, my in-house support covers all aspects of DayForce HCM. We provide ongoing training sessions, webinars, and newsletter updates to ensure our employees are always up-to-date with improvements available to the Employee Self-Service portal.
- Time and Attendance
- Self Service Portal
- Workflows
- Workflows are most beneficial
- Mobile APP for managers/supervisors
- Role access
- Automation of Ad-Hoc Reporting
Evaluating Ceridian Dayforce and Competitors
Yes - Our organization was using an legacy product (EEMS) which required repeated entry of basic information. We were looking for a product to streamline our internal processes as well as enhance of employees access to their personal information and earnings from remote areas. Managers needed immedate access to reveiw employee schedules, attendance, and Time Away from Work. We were successful.
- Product Features
The single most important factor in our decision to purchase Dayforce was the available features. We were looking for a product to streamline our internal processes as well as enhance of employees access to their personal information and earnings from remote areas. Managers needed immedate access to reveiw employee schedules, attendance, and Time Away from Work. We were successful.
If the opportunity to evaluate new products was presented to me, I would make sure key people such as HR, Payroll, Managers, and Employees offered input and feedback to ensure we captured the necessity to complete our day-to-day tasks efficiently and effectively without the need reinventing the wheel of successful productivity.
Ceridian Dayforce Implementation
- Implemented in-house
- Vacation accrual calculations
Ceridian Dayforce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Support cares about my success | Not kept informed Escalation required Need to explain problems multiple times |
Do not recall
We needed a new paycode within 48 hours of Commit, the ticket was immedately assigned and the representative was knowledgeable of our request.
Using Ceridian Dayforce
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Payroll
- Recruiting
- Performance
- Reporting
- Reporting
Yes - The interface works well Most employees and managers appreciate the features assigned