Item: DemandTools
Rating: 8
Author: Verified User

Overall Satisfaction with DemandTools

Use Cases and Deployment Scope

DemandTools is used by our organization to generate spreadsheet reports and update/delete records in our Salesforce instance. It is primarily used by the CRM Administrators in the IT department who handle user cases on a day to day basis, and DemandTools is a robust tool that makes responding to these tasks easier and quicker than it would be through other tools.

Pros and Cons

Pros

Point and click interface.
Login process is easy and secure and supports Okta SSO.
Separation of tools means specific tasks are simple to complete.

Cons

Interface looks a bit out of date.
Separation of tools means you have to learn which tool does what.

Return on Investment

Efficiency gains.
Ease of use.

Other Software Used

Zoom

Likelihood to Recommend

Although Salesforce has a mass delete option, the types of records you can delete are limited and the interface is a bit too simple. DemandTools gives you a lot more power over this process. You can even save your filter as a scenario so you don't have to recreate the query every time. It's basically an Admin tool that should be included with Salesforce.

Comments

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Modules Used