Deputy is the Best
September 28, 2021

Deputy is the Best

brian hedspeth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

Deputy is being used as a single store operation. It has solved hectic scheduling issues and PTO requests.
  • Auto load for schedules.
  • Messaging function.
  • Payroll totals weekly.
  • Ability to change PTO requests more easily.
  • Frees up manager time.
  • Eliminates hand written messaging.
  • Employee visibility.

Do you think Deputy delivers good value for the price?


Are you happy with Deputy's feature set?


Did Deputy live up to sales and marketing promises?


Did implementation of Deputy go as expected?


Would you buy Deputy again?


Only minor things like mentioned easier way to change PTO in day. Example someone puts in for 2 hrs for appt, they arrive back earlier than anticipated. It does not allow them to clock back in until the 2 hour period is up or we have to go in and disapprove the original PTO, change it to the lesser time, then approve it, then let them clock in.
Deputy was scary at first, but it was much easier once implementation began.
Microsoft 365 (formerly Office 365)
Prior to Deputy, we had manual time cards and a punch clock. Each week we had to physically add them up and scan them into our corp office. Deputy trimmed this down by 75% at least. It now takes me 5-10 minutes instead of 30-45 minutes. PTO requests were handwritten notes, which of course would get misplaced or tossed on occasion. This is eliminated now with everything done electronically. This process has taken all guesswork and errors basically out of the realm. Scheduling was the biggest for me as I am the one who does this weekly. I would have to sit down for a couple of hours every week and pencil in a schedule, erase, move people, erase, it was just a headache. Deputy is a life-saver. I use the autoload for shifts, then just drag and drop people. It cut so much time and stress off of me. Along with scheduling, the manual schedule posted on a wall is gone! They have it on their phone so this eliminated the “I didn’t see it posted” excuse.

Using Deputy

3 - The management team uses this daily. The store manager uses many times during the day for schedule changes, PTO requests, etc.
1 - Primarily the store manager is required to support Deputy. He is responsible for updates, changes, Deputy use, assigning work codes, etc.
  • Scheduling.
  • Messaging.
  • PTO requests and approval.
  • Did not expect it to deduct PTO hours on approvals. Nice touch.
  • Like the communication and option to have confirmations.
  • Possibly expanding to other facilities. Currently they use time cards but this is pilot operations.
I give it this rating because of the low cost and ease of use. It is an easy solution for time-keeping issues.

Evaluating Deputy and Competitors

  • Price
  • Product Features
Price was big factor and really did not realize all the options with the system until we began using it more and more.
I wouldn't change mine but I would recommend a Deputy rep set up more time to go over the many functions and make them easier to follow. After purchasing I now realize how much of a deal this is.

Deputy Implementation

  • Afraid of doing the wrong thing.
  • No issues if you follow what you rep tells you. Very easy to install.

Deputy Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We did not. We wanted to see how the system worked and did not want added cost initially.
I really have not run into any major issue. I contacted the sales rep for me a time or 2 while installing but those were minor issues. It has been awesome.
With so few issues, nothing really to have any negative review on and only time contacting Deputy has been great.

Using Deputy

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Auto scheduling.
  • PTO process.
  • Messaging.
Yes - I use it as do the other 2 managers. It allows for fairly easy use at home. It is very easy to work on mobile device.