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Salesforce, please combine platforms & stop splicing!
July 09, 2022

Salesforce, please combine platforms & stop splicing!

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Desk.com

Was supposed to provide support which seemed like it should have already been included in our Salesforce platforms we signed onto. I wasn’t a big fan of all the add ones required to successfully use Salesforce across the board. Getting immediate help was a plus but considering this (Desk.com) no longer exists they saw that the setup was wrong.
  • Sass
  • Immediate response
  • Ease of use
  • Combine programs
  • Stop making businesses pay for help
  • Increase communication and response time to help tickets
  • Increase in Agent help
  • Increased help creates more productivity
  • Ease of use for new hires

Do you think Desk.com (discontinued) delivers good value for the price?

No

Are you happy with Desk.com (discontinued)'s feature set?

No

Did Desk.com (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Desk.com (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Desk.com (discontinued) again?

No

Again, I do feel the response times were good but my beef is the fact that Salesforce continues to splice their products and offering among some at platforms, then they force you to pay extra to get help when issues arise from my experience. It’s no surprise Desk.com folded into any other platform, If only they’d do that with others.

Desk.com Support

As stated before, support was great.

Using Desk.com

Agents and users had nothing but positive feedback. It’s the only Salesforce platform they use so for them the redundancy of having to log into multiple Salesforce platforms in order to take care of individual tasks wasn’t as frustrating from their view. For management however it is quite frustrating to have to do so.