Choose today
July 12, 2022

Choose today

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

Our company uses mainly to handle the service level of customer success. Our customers are able to create cases (same as tickets) or raise a concern through their customer portal and would filter these cases or concerns to the relevant department. Recently we have been able to filter incoming emails using
  • Save cases (tickets) for future reference
  • The merging of cases (tickets)
  • helps with customer self service
  • Attachments sent in email are not loaded clearly
  • Nothing else so far, everything else is okay
  • has helped to increase Customer success drastically since we started to use it.
  • Our departments are able to monitor their cases better
  • Our cases turn over time has improved greatly
We have not used any products like

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I Rated a 10 because of the many functionalities that it has. The Fast email notification. ticket management and Multichannel integration are just a few of the amazing features it has. These features have helped our company. Our service level has drastically improved since we began to use

Evaluating and Competitors

  • Price
  • Product Features
  • Product Usability
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The single most important factor in your decision would be the product features, usability, and reputation of the product.
If we should choose a product for our company again, we would definitely choose all over again. Support

The overall support of is simply superb

Using is great for any organization that has a customer success/service dept. is pretty user friendly and new users will need little to no training to maneuver this product