Highly Recommend Dialpad!
September 12, 2019
Highly Recommend Dialpad!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad
We use Dialpad across the entire company. We use it for inbound and outbound calls and texts. It integrates with Uber Conference to make conferencing seamless and also integrates with our ATS.
Pros
- Call quality is usually perfect. It's very rare that calls drop or have sound issues from our end of the line.
- The phone app works well and makes it easy to make calls from the home office.
- The integration with Salesforce makes click-to-dial seamless.
Cons
- The app has frequent updates and functionality is not at it's best unless you have the latest version. It would be nice if it didn't require multiple updates on a weekly basis.
- Sometimes I miss calls without seeing them appear when the caller is calling.
- We have saved a ton of time having our phone system integrated with our ATS and email tool.
- The statistics Dialpad provides our managers has helped improve our call strategy.
Do you think Dialpad Connect delivers good value for the price?
Yes
Are you happy with Dialpad Connect's feature set?
Yes
Did Dialpad Connect live up to sales and marketing promises?
Yes
Did implementation of Dialpad Connect go as expected?
Yes
Would you buy Dialpad Connect again?
Yes
Comments
Please log in to join the conversation