Item: Dialpad Connect
Rating: 9
Author: Tierra Bishop

Overall Satisfaction with Dialpad

Use Cases and Deployment Scope

Dialpad is being used amongst the U.S. based team for my organization. It is being used as a substitute for a landline work phone or a separate work cell phone.

Pros and Cons

Pros

Allows the user to continue using their personal phone for business calls while keeping the two separate (as all work calls come from Dialpad).
Call quality is good.
Offers text abilities as well.
Auto populates caller ID successfully.

Cons

There is a slight lag in connection when making a call and hanging up.

Return on Investment

I don't have any feedback to offer here.
Positive overall.

Support Rating

I have not had to use Dialpad support so I'm not sure what the quality of their support is.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Trello, Google Drive, Salesforce for Nonprofits

Likelihood to Recommend

Dialpad is great for users that have a smartphone and are looking for a well-performing app that will allow them to use a separate business phone number on one device.

Comments

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Great option for a business/personal phone in one!