An easy to use all-in-one collaboration solution
September 16, 2019

An easy to use all-in-one collaboration solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

We used Dialpad in our sales organization for calling, conferencing, screen sharing and texting with our clients and accounts. Seeing as we have many remote employees, it solves the issues of not needing to have an actual desk phone or using our personal cell phone to call our customers. It is very convenient and efficient to have a business level communications platform all on a desktop app on my laptop.
  • Ease of use: no training is needed to learn how to effectively use the desktop app or conference line/URL solution.
  • Unifying all different types of communications into one app/platform. The fact that you can call, text, conference and screen share from one place is a game-changer.
  • The user interface is designed and laid out well; the navigation and areas of the app are in places that seem natural and provide a good flow.
  • Sometimes I have to restart the app, as calls seem to take a while to connect and then won't connect. Re-starting seems to fix things, however.
  • Voicemail transcribing isn't always accurate.
  • Although you can do everything from the app, there are a number of places to click inside the app to take you to a new page/screen, and it seems like that could be condensed.
  • It helps make our team more efficient and effective with our outreach and meetings since it is so easy to use.
  • It saves myself and our department lots of time, since all communication can be done in one place and from one app as opposed to managing multiple communication apps and logins.
  • It saves the company from having to buy and update/maintain desk phones, power cords, etc.
They are all pretty similar, however, Dialpad seems to have a tighter all-in-one solution with uber conference integrated in the desktop app and you can invite or launch meetings from there. I have not used the newer Zoom phone options or newest RingCentral meetings yet, but Dialpad seems to have a robust app and is comparable to these other solutions.
I have not had to use their support yet, which to me, is a good thing. I use it every day, so the fact that I have not had to work with their support team yet means everything is working well for the most part. From what I have seen it is easy to contact their support team if you do need help.

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Would you buy Dialpad Ai Voice again?


It's perfect for anyone in sales, customer success, customer service or tech support. It's very easy to make outbound calls, send and receive texts, or send an invite to a meeting or conference bridge super quickly. For any role that is customer-facing, it would be a good fit. It's easy to use, efficient, and quick to get started and use. It's not a great fit if you are old school and want a desk phone or don't communicate externally/internally often.