Overall Satisfaction with Dialpad
Dialpad is being used across our whole organization in a virtual office. We have staff spanning the country (5 states from CA to VT). This is used to handle incoming client calls as well as outbound calls to clients, partners, and carriers. It is easily deployable without the need for additional hardware or having to wait for licenses to propagate, and combines phone, fax and text in one desktop and mobile app.
- Ease of use
- Base feature set
- Service reliability - frequent glitches (dropped calls, unavailable audio, calls going straight to voicemail)
- Lack of Support
- Persistently underachieving UI (text message management still kludgy)
- Until recently fantastic ROI (low cost, easy to deploy), but in recent months highly negative as clients are unable to reach us reliably.
At the time (over 3 years ago) Dialpad was the only cloud-based VOIP vendor that offered this wealth of features, modern design, and highly active change log. Now that other vendors have caught up there's less and less reason to use Dialpad so I can no longer recommend it to other users.
Do you think Dialpad Ai Voice delivers good value for the price?
No
Are you happy with Dialpad Ai Voice's feature set?
No
Did Dialpad Ai Voice live up to sales and marketing promises?
No
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
No