Dialpad is a comprehensive VOIP offering with a learning curve
Updated May 06, 2021

Dialpad is a comprehensive VOIP offering with a learning curve

Darien Chaffart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

Dialpad is currently being used by the majority of our staff to address the need for a business phone line that doesn't force staff members to work from a desk. We implemented this platform years ago while moving to an open office concept, and found that the system really met our workforces needs - most of our staff is quite mobile (working from home, coffee shops, restaurants) and needed ways to continue connecting with our people, so Dialpads VOIP features have truly helped address an area of need for our organizations culture.

Pros

  • Quality VOIP calls
  • Easy backend management
  • VOIP call forwarding through cell networks

Cons

  • MMS Messaging management (longer texts come through jumbled and out of order)
  • Simplified backend settings (important settings can be hidden in abstract unmarked menus)
  • Clarified language for those who aren't VOIP experts
  • Allowed staff to connect with volunteers & teams while on the go
  • Improved communication & accessibility for our organization
I was not part of the team that selected Dialpad when it was first implemented, so I am not 100% certain. I have briefly evaluated other products (such as Google Voice), but a lack of communication from their sales teams has made that difficult.
Dialpad support is extremely responsive and more than willing to help with any questions you may have, regardless of how simple or stupid they may seem. Have had nothing but good experiences so far with Dialpad support.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Connect again?

Yes

Dialpad is well suited for businesses that want to allow their employees flexibility to work from home, from the office, or while on the go. It provides simple avenues for employees to communicate with one another and with customers without requiring an office phone line and without requiring the employees to use their personal phone numbers.

Dialpad is less appropriate for businesses with low call volume and fixed phone lines, especially one that does not require flexibility for their employees to work anywhere.

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